Enterprise Rent-A-Car

Reviews

• CC

  Christian Conner

  Jun 25, 2026
  1.0
  Had a family emergency and needed a vehicle to transport family from across the state to our home town. Made the reservation and when I arrived was told they called me once to inform that they were overbooked. Was then told it is essentially my problem and nothing they could help with after attempting to gaslight me about which vehicle class I had reserved. The bare minimum in customer service is to honor in some way a reservation, and the crew here at Enterprise Kingston Pike failed in that aspect spectacularly.
• RK

  Ronnie Kizer

  Jun 24, 2026
  5.0
  I like the cars that you have to choose from an discounts that's you are given at the time of the rental vehicle. Along with the safety checks.
• AR

  Adam Reagan

  Jun 16, 2026
  5.0
  Great car rental service they always took care of me and helped me out when I needed them most would 10/10 recommend them to anyone looking to rent a car
• KH

  Kim Haase

  Jun 10, 2026
  5.0
  Jace provided excellent service at our local Enterprise Rental. Quick in and out.
• AM

  Ashton Myers

  May 18, 2026
  5.0
  We rented a car to travel for our anniversary trip. We wanted to take a nice car and no out more miles on our personal vehicles. The car I reserved was actually available at the time slot I had requested (other companies have not ever had the actual car class I reserved). Jace was super friendly and great with the pre rental walk thru. He was thorough. We had issue with the windshield Crack that spread across the windshield and had to exchange at another location they did the best they could to help us and get us back on road safely with same class of car or better. When calling thia branch to explain the situation with windshield, the manager Freddie who answered my call assured me he would make sure it was taken care of and apologized for delays in our trip and troubles. He was also super friendly, knowledgeable and thorough. He made it right and we will definitely be renting from Enterprise and this branch specifically(even though there are 4 closer branches to our house) again because of their customer service and treating me like a person not just a number or task to complete.

Frequently Asked Questions About Enterprise Rent-A-Car