Jones Chevrolet Humboldt

Reviews

• GM

  Gary Moxley

  5 days ago
  5.0
  Yesterday was our 20th wedding anniversary and my wife and I stopped by. I just want to say the staff of Jones went above and beyond to make it a very special day. Carlo, Bruce aka Superman, Mark and Nadine, we can't thank you all enough for your exceptional work! The wife loves the Jeep!
• TT

  Timia

  6 days ago
  1.0
  I rarely leave reviews like this, but my interaction with the sales manager, Bruce, was concerning enough that I believe it deserves attention beyond a standard customer service complaint. I visited this dealership regarding the return of my father’s vehicle under the written 3-Day/300-Mile Buyback Guarantee. The vehicle and key were brought back within the applicable return period. A disagreement arose regarding whether my father, as the original purchaser, was required to physically appear at the dealership himself. I was discussing the language of the agreement with the general manager, Mark, when Bruce interjected into our conversation and began raising his voice at me. That is where my primary issue with this dealership begins. Customers and dealership employees are not always going to agree. Contracts can be interpreted differently, and disputes happen. However, I expect someone entrusted with a management position to possess enough professionalism, emotional control, and communication skills to handle a disagreement without unnecessarily escalating the situation. In my experience, Bruce demonstrated the exact opposite. Rather than calmly explaining the dealership’s position, he became increasingly argumentative while insisting upon an interpretation of the agreement that I was questioning based on the actual language in front of us. For transparency, the conversation eventually escalated on both sides. Mark ultimately asked me to leave, and I complied. I have no interest in pretending that I remained silent once the interaction became heated. But there is an important distinction here: I am the customer. Bruce is the “sales manager”. Management is supposed to manage difficult interactions—not contribute to creating them. If Bruce’s response to a customer challenging his interpretation of a written agreement is to raise his voice and engage in an argument, I believe dealership leadership should seriously evaluate whether that behavior reflects the customer-service standards they expect from someone representing their business in a management capacity. I ultimately left the vehicle and key at the dealership, placing the vehicle in their physical possession within the applicable return period. This matter has now been escalated to corporate, including my concerns regarding how the attempted return was handled and Bruce’s conduct during the interaction. I sincerely hope the dealership and corporate leadership review the circumstances surrounding this encounter, speak with everyone who witnessed it, and review any available surveillance footage rather than simply dismissing this as an unhappy customer leaving a negative review. I am perfectly comfortable with the entire interaction being reviewed because I have been transparent about the fact that the conversation eventually escalated. What I would specifically like reviewed is how it got there. I have also heard others describe negative customer service experiences involving this dealership. Those experiences are not mine to tell, and I will not present them as facts based solely on what I have heard. However, my own experience was concerning enough that I understand why complaints about professionalism deserve to be taken seriously. Bruce, a management title does not automatically make someone professional. Professionalism is demonstrated by how you communicate when someone disagrees with you, how you control a difficult interaction, and how you represent the company when a customer challenges your position. Anyone can be professional when a customer agrees with them. Character and leadership become much more apparent when the customer does not. Mark, as general manager, I genuinely hope you and corporate leadership take a serious look at what occurred and determine whether this is how you want customers to be treated when they question a contractual issue. I came to discuss a vehicle return. I left feeling that the conduct of a member of management warranted a formal corporate complaint. That alone should be concerning.
• JC

  Jackie Craft

  6 days ago
  5.0
  Excellent service ! CLIFF went above and beyond making sure we got what we wanted ! Nino was also a huge help in making sure we were satisfied with our new purchase. We will definitely be doing business with them again !!!
• TS

  Traci Spencer

  Aug 7, 2026
  1.0
  The finance department at this Jones Dealership is complete crap! I called on Tuesday and asked for someone in the finance department the lady said oh... she just went to lunch. this was at 2:00 in the afternoon. I said oh okay when will she be back and she would not answer the question. She said I wrote down your name and number and I'll tell her to call you back. Tuesday afternoon came and went with no response, Wednesday came and went with no response so I called again Thursday afternoon same bull crap..... she's at lunch. Someone did however call me back, said they would e-mail me the documents I needed and she has yet to do so. She also was not very much help and could not give any sight into how to get the other document I needed. I cant wait to be completely done with this place and these people. I will never recommend any one buying a car from them. I am not the only one that feels this way my co workers also warned me against this dealership when they found out I was going to have to get another vehicle. Do better!!!!
• LJ

  Lisa Jackson

  Aug 3, 2026
  1.0
  If I Could Give Less Than One Star, I Would. Avoid This Dealership. Purchased Vehicle: March 2026 Engine Declared Failed: May 2026 *** This review reflects my experience to date. I will update it if anything changes. *** My experience with this dealership has been an absolute nightmare from the beginning. The purchase process started off rocky, but I tried to give them the benefit of the doubt. Initially, I was interested in a 2024 Jeep Wagoneer and planned to trade in my current vehicle. The dealership test drove and appraised my trade-in, and after reviewing the Wagoneer and discussing finances, I informed Sales Representative Cliff Nathaniel that I wanted to hold off because I believed I could get a better deal elsewhere. At that point, it felt like my keys were being held hostage because they were extremely reluctant to return them. Even more concerning, although I had already secured pre-approval through my own lender, Cliff Nathaniel ran my credit through multiple banks and lending institutions without my consent, only for the vehicle to ultimately be financed through the same lender I had already arranged financing with. Unfortunately, things only got worse after the sale. On the drive home, multiple warning lights illuminated, including the check engine light. I immediately contacted Cliff Nathaniel that same day. After the sale was completed, however, his attitude completely changed. My concerns were brushed aside, and it became clear that customer service ended the moment the paperwork was signed. The next day, I returned to the dealership to address the issue. When I attempted to discuss why my calls had not been returned, Cliff Nathaniel laughed in my face, walked away, and began talking to someone else as though I wasn't even there. I had traveled more than 90 miles to purchase this vehicle, only to be back at the dealership the very next day dealing with mechanical issues. If you choose to do business with this dealership despite this warning, I personally do not recommend working with Cliff Nathaniel. Since the check engine light was on, I had the vehicle scanned independently. The diagnostic results indicated engine-related issues. Additionally, the oil warning light was illuminated, which should never happen on a vehicle that had just been purchased. I returned to the dealership with the diagnostic report. The service department took the vehicle, cleared the codes, and assured me there were no significant problems and that I should not experience any further issues. Less than three months later, while on a family vacation in Florida, the engine completely failed. My vehicle is currently sitting at a Jeep dealership in Florida. The dealership there has repeatedly attempted to contact the selling dealership, specifically the Service Manager, regarding the failure. Unfortunately, both the Florida dealership and I have experienced the same lack of communication and accountability. Phone calls go unanswered, messages are not returned, and every promise of a callback has gone unfulfilled. What makes this situation even more frustrating is that the issues that ultimately led to the engine failure were brought to the dealership's attention within days of purchasing the vehicle. Instead of properly investigating or repairing the problem, they dismissed the concerns and simply cleared the warning codes. As of August 3, 2026, my vehicle remains at a Jeep dealership in Florida while I am back home in Memphis, Tennessee, continuing to make monthly payments on a vehicle I have been unable to drive since the end of May. Over the last two weeks alone, both the Florida dealership and I have collectively contacted the Jones Chevrolet Service Department Manager five or more times. We continue to be told that he will call us back, yet no return call ever comes. The lack of accountability, communication, and customer service has been unacceptable.