Question 1

Will my car look the same?

Accepted Answer

At Mike's Body Shop, we utilize specialized technology, advanced paint systems, and manufacturer-approved repair methods to restore your vehicle to its pre-accident appearance and condition.

Question 2

What if they find more damage?

Accepted Answer

If our technicians discover additional damage during the repair process (known as a supplement), we will immediately contact both you and your insurance company to obtain proper authorization before proceeding.

Question 3

When do I pay my deductible?

Accepted Answer

Your insurance deductible payment is required at the time you retrieve your vehicle after all repairs have been completed.

Question 4

How long does collision repair usually take?

Accepted Answer

The timeline for collision repair depends on the extent of the damage, parts availability, and insurance approval. At Mike's Body Shop, we carefully track every repair and keep customers informed throughout the process to ensure vehicles are returned as quickly as possible. We proudly serve drivers in Harriman, Rockwood, Kingston, Lenoir City, and surrounding areas.

Question 5

Do you work with insurance companies for a collision repair claim?

Accepted Answer

Yes. Mike's Body Shop works directly with insurance companies and handles the claims process from start to finish. Our team helps make your collision repair experience as smooth and stress-free as possible, so you can focus on getting back on the road.

Question 6

Can I choose my own auto body shop after an accident?

Accepted Answer

Absolutely. You have the right to choose the collision repair facility you trust, regardless of any recommendations made by your insurance company. Many drivers in Harriman, Rockwood, Kingston, and Lenoir City choose Mike's Body Shop for quality repairs and exceptional customer service.

Question 7

How do you match my car’s paint color after repairs?

Accepted Answer

At Mike's Body Shop, we use advanced paint-matching technology and professional refinishing techniques to match your vehicle's original color. Our goal is to restore your vehicle's appearance to its pre-accident condition with a seamless finish.

Question 8

What types of auto body damage can you repair?

Accepted Answer

We repair all types of auto body damage, from major collision damage and structural repairs to minor dents, scratches, and dings. Mike's Body Shop works on all makes and models and serves customers throughout Harriman, Kingston, Rockwood, Lenoir City, and nearby communities.

Question 9

Do you offer free estimates for auto body repair?

Accepted Answer

Yes. Mike's Body Shop provides free auto-body repair estimates. Our experienced team will assess the damage, explain the repair process, and provide an accurate estimate with no obligation.

Question 10

Is your collision repair work guaranteed?

Accepted Answer

Yes. We stand behind the quality of our repairs with a lifetime workmanship warranty for as long as the current owner owns the vehicle. At Mike's Body Shop, customer satisfaction and quality craftsmanship are always our top priorities.

Mike's Body Shop

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