Budget Car and Truck Rental

Reviews

• MN

  Martin Norris

  Jul 15, 2021
  5.0
  Yes I had to jump through a few hoops to prove residency and yes the vehicle I reserved online was unavailable when I arrived but what happened next is why I gave 5 stars. They immediately apologized for my inconvenience and upgraded me into a vehicle at the same rate as my original reservation. Then after I accidentally missed my turn in date, I was called and instead of being accused or threatened, I was asked if there was anything they could do to help. I asked if it was possible to extend my rental for another week and within minutes (on the phone saving me almost an hour of driving back and forth to their office), the gentleman who called me had me taken care of and completely satisfied. THAT is what customer service is all about. Thank you, Budget (Cordova/Germantown), I greatly appreciate you and thank you.
• DW

  Dave Whitt

  Jan 4, 2019
  2.0
  Dirty cars
• JR

  Josue Rivera

  Jul 3, 2018
  1.0
  Had me on hold for more than 30 minutes
• KR

  Ken Reed

  May 26, 2018
  1.0
  We rented a SUV for a trip we were taking. We made a reservation over 2 months in advance. We arrived at the pick up time noon. The guy working said let's get the paperwork done it is on the way. We did the paperwork. The SUV finnaly came in at 1:45pm we walked around it and left. They closed at 2pm since it was a Saturday. I seen the temp tag on it was issued in November 2017. This is May 2018. I also seen in the glove compartment that someone was cited for driving it with expired tags. Very poor practice. Looks like it is ran by someone who can't afford to put plates on the cars. Also it would chime and display service due on the dash every time I would start it. I should have paid a few more dollars to another company so I would not be in the situation of driving a vehicle with expired tags on it. I would recommend staying away from Budget of Memphis. I know I will.