Enterprise Rent-A-Car

Reviews

• MM

  Monique Mocha

  3 days ago
  5.0
  When I think of this location I instantly think of the song by James Brown " This is a man's world!".....!! The team of men running this location is top notch! The customer service is great! I've been an enterprise customer for years and this location blows customer service out the water every single time! Trey and Josh Are so very professional and always provide excellent customer service! This is my go to location no matter what!!! These guys set the bar high and never disappoint! 10/10 HIGHLY RECOMMEND THIS LOCATION
• LL

  Linda Long

  3 days ago
  5.0
  Joshua and Trey are the best. Thank you for another pleasant experience with Enterprise.
• MH

  MrMrsHoward Howard

  4 days ago
  5.0
  My wife and I rented a car for the weekend. Joshua Greer took care of us, he was extremely friendly and really made us feel like family instead of customers. I would highly recommend Joshua Greer to assist with any services at enterprise
• DM

  Debbie Manning

  Aug 21, 2026
  5.0
  After being hit in the rear and a struggle with the insurance company, it was so nice to have the great experience with my rental. The location was so busy but the staff were great. They were so accommodating with my needs. I will definitely use Enterprise again for any rental needs.
• KJ

  Kenny Johnson

  Jul 29, 2026
  1.0
  7/30/26 - still no reply from anyone at Enterprise, shocking! This certainly confirms my previous points about how terrible their customer service has become in the Collierville office. Sent an email to the area manager yesterday and to customer service online as well, said they would be contacting him to reach out as well. Crickets! Follow-up to Enterprise reply: 7/29/27 - I have reached out and was told an area manager would be calling. Hasn’t happened yet. A little backstory before getting to the issue from today. In late April, early May, we rented an SUV from Enterprise in Collierville. We were given one with a broken windshield wiper on the right side. Broken as in snapped into. We were not aware until it started raining and we had to search for an Auto Zone and have the wipers replaced. Enterprise reimbursed us for the wipers but issued no apology. No harm, no foul! Moving on to today…we had scheduled to pick-up an SUV at 1:00. When we arrived, we were given a vehicle that the wiper on the left-hand side would barely function and was scraping the windshield where the rubber was missing from the blade. Even one of their team members that inspected the vehicle, that was visiting from their Risk Dept., said it was horrible and said we would be given a replacement. The Manager, Trey, told us to take the vehicle to Jiffy Lube and have it replaced and they would reimburse us. First of all, we shouldn’t be responsible for having their vehicles serviced, especially for the second time in a row. Second, I was getting on the road for Knoxville to attend a funeral tomorrow and did not have time to sit at Jiffy Lube and wait for service. I complained and Trey offered a van and to bring the SUV to us later in the day. That doesn’t help me get on the road to Knoxville as planned. If I wanted to leave later, I would have made the reservation for later in the day. When I complained about the van and requested a different vehicle, I was told there were none available, even though there were several on the lot. I will admit, I voiced my concerns rather loudly. No profanity, no threats, just addressing the issues with our rentals and his lack of customer service since he didn’t appear to be concerned. He laid the keys on the counter for the van and said it was on the lot. No contract for the van, no vehicle inspection, no mileage…zilch! I’m sure I would have driven off the lot and been held liable for any dents, scratches, “windshield wipers”, etc… His attitude was horrible and after telling him exactly that I took the keys and walked out the door to inspect the vehicle since he wasn’t interested in doing his job. As I walked out the door with the van keys, he came outside and demanded them back and said he would void our rental contract. Guess the truth hurt a tad bit. I say all of that to say this…if Enterprise doesn’t value their customers more than what we have experienced the past couple of times, I would sincerely suggest to anyone to reconsider using them in the future. The wipers could have become a safety hazard, both times, especially at interstate speeds. Do I have a right to complain? Absolutely…we have rented from Enterprise dozens of times over the past several years. But their lack of vehicle maintenance, customer service the past couple of times are inexcusable Not to mention they tend to overbook and vehicles aren’t ready at the scheduled pick-up time. I have sent an email to the Regional Manager for Enterprise, Thomas Cornelius, but I have not received a reply. If Mr. Cornelius, or anyone else from Enterprise, would like to chat, I would be happy to have a conversation about the issues from today.

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