Safelite AutoGlass

Reviews

• DD

  Daisy

  5 days ago
  1.0
  I had a very disappointing experience with this company. Allstate scheduled an appointment for my windshield repair, and the technician, William, came to my house. Allstate told me the technician would arrive between 8:00 a.m. and 12:00 p.m. and would contact me before arriving. At 8:05 a.m., William called and said he was already in my driveway. I quickly went outside and gave him the car keys. He then told me that he could not repair my windshield because there were four chips. I was surprised because I was not aware there were four. I asked him to show me the fourth chip, and it was extremely difficult to see—it was barely noticeable and did not even look like a typical chip to me. I explained that Allstate had never told me that having more than three chips would prevent the windshield from being repaired. Unfortunately, William was rude and not helpful in explaining the situation or discussing any possible options. Because of his attitude and the lack of professionalism, I had no choice but to send him away. This was not a good customer experience at all. I will not use this company for any future windshield repair or replacement needs, and I would not recommend it based on my experience.
• JG

  Jennifer Kaye Geathers

  Aug 23, 2026
  1.0
  The replacement was aftermarket, which I was not made aware of. There are visible flaws in the glass which are easily noticeable and I was not made aware of this until I noticed it myself. The tech offered to replace the windshield and gave me an appointment but the manager was supposed to reach out to me to discuss replaining with an OEM versus aftermarket afain but have yet to receive thar phone call. My pre-collision sensor is not working despite them saying they recalibrated the camera. I called the tech immediately and made him aware. He said he would let the manager know and they would reach out to me, which has yet to happen despite my numerous attempts to get in touch with them. It only takes a few minutes to make a phone call so there is no reasonable excuse they could give me at this point as to why I have not been contacted. They don't seem to value customer satisfaction whatsoever and by all appearances, seem to avoid you if there is an issue. My next step is contacting their claims department with my replacement issue and dissatisfaction over the lack of communication by the local manager at the service location. I should have went to my Lexus service center directly but figured Safelite has been around for some time and offered a fast repair, whuch was necessary given the damage. I will NEVER use this company again. I'm all about communication and the lack thereof has ruined any future returns from me as a customer.
• TB

  Timothy Britt

  Aug 19, 2026
  5.0
  Excellent Communication, Service, and Installation. Brookyn kept me informed of scheduling updates and was available for any questions. Exceptional attention to detail from the Installation Technician, Dillon. He contacted me on the orginal install date and advised that the window that had been sent for my vehicle had a scratch in the drivers view and that they would need to reschedule and wait on a good piece of glass. I am thankful that he noticed this and proactively handled it to ensure that my replacement was high quality and clear. Would highly recommend them to anyone needing a glass repair or install.
• RT

  Raja T

  Aug 14, 2026
  1.0
  My recent experience has been horrible to say the least. I have requested an OEM order for my windshield to be placed and requested for an update two or three times by calling the customer service and the store, everytime I heard different answers. Customer service scheduled an appointment without confirming if the windshield by received by the store, store doesn't confirm if they have it in stock on the day my appointment was scheduled. They went ahead and cancelled my appointment and now customer center has notified me that the shop has texted me that the glass was ready. No text, no email, no phone call. Just went ahead and cancelled my appointment and didn't even bother to follow up. Wish Progressive can provide me an alternate autoglass option in Chattanooga.
• RS

  Rusty Smith

  Aug 7, 2026
  2.0
  I honestly would rate the Chattanooga SafeLite on Bonny Oaks lower than a 2. I’m giving it a 2 because my 3rd appointment went well. 1st appointment they cancelled after I had already cleared a day and arranged pickup and delivery. Second appointment I dropped off my car and never got a call. I finally went at closing time to see if they had just forgotten to call and found my car untouched at closing time. I was told that all day drop off meant up to 2 hours after close at 7. There was no way they would have gotten to me before 7. Receptionist said all day MAY mean next business day. I chose to get my car and reschedule. I had already gotten custom glass delivered for a not as common Toyota CHR. I rescheduled. I got there 40 minutes before they opened. I was surprised to find them open and already checking in cars. 3rd visit I was greeted, told my time, and treated very nicely. I would recommend you go to another glass replacement if you can and especially if you’re paying a mid to low deductible- just go to ANY of the other places in Chattanooga

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