Crown Subaru

Reviews

• BW

  Brian Winton

  4 days ago
  5.0
  We brought our daughter to buy her first new car. After dealing with many dealers in town, I have to say Crown Subaru blew all of them out of the water. Our salesman Danny was great with us. He took his time to help her make a good decision. He was patient and very personable. From Danny to finance (sorry I can't remember their names) were all great. We got a better trade in than expected and a finance rate that was well below what our bank offered. If you are in the market for a car, go see Danny at Crown Subaru.
• IV

  Ines Voellinger

  6 days ago
  5.0
  If you are shopping for a Subaru anywhere near Chattanooga, go see Castle Ford at Crown Subaru. After 17 years inside the automotive industry myself, I can say with full conviction that Castle deserves 6 out of 5 stars. This is what customer service should look like in every industry. From the very first visit, when we were only exploring Subaru with no intention of buying, Castle treated us with the same care and attention as if we were already signing paperwork. No pressure, no upsell tactics, no losing interest when he realized we weren’t ready to commit. He asked what mattered to me and actually listened. What he showed me sealed it. The safety features on the Outback are genuinely impressive, and I have a high bar for what well-engineered safety looks like. But what really stood out was Subaru’s commitment to pet families. I have 5 dogs, and Castle invited me to bring my biggest one in to test the fit. My senior dog Zoey gave the 2026 Outback her own dog-tested, dog-approved verdict, which mattered to me more than any spec sheet. He walked me through every trim level rather than steering me toward the most expensive, and the final offer was one I couldn’t say no to. Beyond the vehicle itself, Crown Subaru actually lives the Love Promise. What I saw was not marketing. Castle treated my dog as part of the decision. The experience didn’t stop at the sale. I left for Germany for two weeks shortly after, and when I came back the follow-up was already in motion. Castle has checked in, a customer service rep called to ask about my experience, and another check-in is already scheduled. The vehicle drives beautifully, and the attention Subaru pays to outdoor and pet lifestyles is real. This is a brand I can identify with. This is the start of what I expect will be a long relationship with the brand. I will be back. To put this experience in context: I visited six dealerships in the area before walking into Crown Subaru. The worst was the Ford dealership in Cleveland TN, where the salesperson ignored me as a female buyer and only engaged once my partner told him the car was for me. I walked out. Other visits weren’t much better. One salesperson spit on the ground in front of our car as he walked back inside. A Toyota dealer couldn’t be bothered to answer my questions. The Honda rep didn’t know her own brand’s safety ratings or how to look them up. It was painful to watch. The contrast with Castle and Crown Subaru could not be sharper. Go see them.
• JB

  Joe Bugg

  May 1, 2026
  1.0
  It’s been a few months since my last experience with Crown. I’m just now getting around to writing a review on the service department at Crown. A while back we too our ‘23 Outback to Crown for the 30k mile maintenance, tires and 4 wheel alignment. I only got the tires with them cause of the road hazard protection. Within a week or so the front left tire was flat. I aired it up and checked for leaks and found none. A day or 2 later it was flat again. Rim on the ground flat. So I took it back to see what the issue was. For a little background, Crown is the closest dealership to us, an hour and a half away. After explaining the issue they took it in the back and started checking it out. Couple hours later they found nothing. Started asking ridiculous questions like “well how flat was it” and how I checked the psi. Kind of made me feel like they thought I didn’t know what I was talking about. Said they dunked the tire, took it off the wheel and found nothing. Before leaving they said they swapped the front tires the problem one was now on the right. Next day the left was flat again. To make a long story short I took it back a total of 4 times. The 4th was to return the loaner and get it back with them not finding an issue once again. I argued with them about replacing the tire cause it was covered under the hazard protection. They recommended I go to another dealership. So I did. I took it to Kennesaw Subaru. Guess what. Leaking valve stem found in the first 10 minutes. They also said they if Crown did what they said they did, they would have found that. Tire hasn’t lost air since. Thanks for the recommendation Crown. Pics are from multiple days.
• GC

  Glenn Coon

  Apr 27, 2026
  1.0
  In fairness, this review is ONLY about my experience with the Service department’s lack of communication. I had a scheduled appointment and was promised some communication by the end of the day regarding the status of my older Subaru. After hearing nothing, I called the following day and was again told that I would be contacted NLT 5:30 with status. This did not happen but the weekend did. As of this morning, it has been 4 days with no status updates. Perhaps when the work has actually been completed, I can give a much higher rating for repairs and costs but this rating for communication with the car owner will remain dismal.
• TS

  T Scavello

  Apr 21, 2026
  1.0
  I purchased a pre-owned 2008 Mercedes E550 from Crown Subaru out of state, and they failed to inform me of multiple issues with the car before selling to me. I took delivery of the vehicle from the transporter over the weekend, and it had multiple dents on the drivers side that I was not informed about. Granted, they did take care of that for me, but yet failed to inform me. They did inform before I purchased the vehicle that it had a recall through Mercedes and the TPS sensor light was on due to faulty wheel sensors which I was understanding of. I brought the vehicle into the Mercedes dealer today for the recall and state inspection in Pennsylvania. The recall issue was addressed, but they informed they failed the state inspection due to the wiper fluid hose being broken on the drivers side and the air suspension in the rear being broken/tempered with since the lines were cut off. I spoke with the sales manager, Sam, and they said there is nothing they can do about this. Now I’m stuck with paying over a $1-2k repair bill out of pocket when this should’ve been addressed before I purchased the vehicle. Highly disappointed in the management team here and don’t recommend Crown Subaru for any pre-owned vehicles! See attached photos.