Dobbs Brothers Chevrolet

Reviews

• CT

  Caleb Townsend

  3 days ago
  1.0
  If I could rate a 0 I would, and please read this. Liers and terribly ran business. I don't normally bash people, but I do often give good ratings. Called Dobbs Bartlett several times about a Ford advertised with pics, asking if it was good and/or had damage, etc.. "Nope, ready to drive off the lot". My son and I took off work and drove 2+ hrs via an appointment, where they were supposed to have it "ready" for a test drive. Upon arrival we pulled up at the truck and found 'ourselves' that it was basically TOTALLED! Hail damage all over. When we finally got a salesman to talk to us, he pulled it out for the test drive and the person who owned it prior to had also put too large tires on it and cut out the fenders and it was still rubbing and eating the tires. They were embarrassed to say the least, so I thought. Made a fairly low offer thinking we would could have it fixed, since my son had been searching for months before landing on this particular truck. All we got was a "sorry guys". Found his number and called the President of the company (they are owned by Springhill Automotive based out of Alabama), Tal Vickers, and was told by him and the dealer GM afterward they would have it fixed and give us their bottom dollar for it. Never received a call and they sold it after the fix before calling like 2 upper management said they would. My son and I took a day off work, drove 2+ hours, and then were lied to by the PRESIDENT and the GM. Ruined my 19 yr olds son on using a dealership ever again. Show them you people read reviews and stop doing business with them. They did give me a couple gas cards, but not the point. Terrible business.
• MB

  Michael Baker

  4 days ago
  5.0
  They had exactly what I was looking. The sales reps were amazing and so hopeful. The whole team worked hard to get me a good price on my trade in, a good price on the truck I purchased, and great financing. Awesome experience.
• KC

  Kaesey Collins

  Jun 27, 2026
  1.0
  I purchased a 2018 Chevrolet Trax from Dobbs Brothers Chevrolet in Bartlett, Tennessee on 4/29/26. When I first arrived to view the vehicle, it was dirty and stunk. I was repeatedly told the vehicle had undergone a large multi-point inspection and in good condition While purchasing, I experienced unprofessional and inappropriate flirtatious behavior from finance manager LaQuan. I had to wait days for the car to be ready to take home because it was still dirty and a dent still hadn't been fixed. After taking the car home, realized the vehicle did not come with floor mats and the headlights were dangerously dim. After i left a 2 star review, I began receiving multiple calls and messages from sales and finance management offering services such as free oil changes, gas, and cleaning. These offers did not address the underlying issues and were attempts at damage control rather than accountability. I eventually requested no further contact and blocked several numbers. In a separate incident, I lost my only car key shortly after purchase. LaQuan said the dealership would assist with towing, replacing the key, and providing a spare, if i take my review down. After one week of ownership, the check engine light came on and the right headlight went out. During a service visit, I was directed into a confrontation with sales manager Mike Timms, who stated he wont help me because I blocked his number and told him not to contact me anymore in regards to my 2 star review. The interaction was hostile and unprofessional, and I was left extremely frustrated. Rodney, a sales manager, watched and laughed the entire time. I left the car at the dealership for service. I always had to call them for updates, which there never was. They had the car for a week and did nothing to it. Horrible communication. I met GM Will Brigance who never addressed LaQuans flirting, said my car would be ready and gave me a rental to drive. However, when I tried to communicate with him later he never responded. I got the car back after them having it for 2 weeks, but 5 days after having the car back the check engine light came back on with a new code reading. I emailed the service director, Bryant Ward, and general manager Will. No response. I had the vehicle inspected at another Chevrolet dealership. That inspection revealed multiple issues that appeared to have existed since purchase, including: - Brake pads on both front and rear wheels being below legal safety standards - A coolant leak - A freon leak -Catalyst inefficiency -and more I was repeatedly told the car was a "good" car and I shouldn't have any issues blah blah blah but here I am with a lemon with 3K in repair cost. All of these issues took place in 1 month and 2 weeks! I am extremely dissatisfied with Dobbs Brothers Chevrolet Bartlett, TN. the dealership has shown repeated issues with communication, transparency, and follow-through. While some repairs were eventually performed, there were always new mechanical problems that followed, lots of delays, continued problems rather than preventing them. DO NOT PURCHASE A CAR FROM HERE. ZERO STARS.
• JC

  Jaclauric Colbert

  Jun 25, 2026
  5.0
  I had a great experience purchasing my new truck. The entire team was friendly, professional, and made the process smooth from start to finish. They answered all of my questions, kept me informed throughout the process, and made sure I was satisfied before I left. I appreciate the excellent customer service and would definitely recommend this dealership to anyone looking for a new vehicle. Thank you for making the experience easy and enjoyable!”
• CT

  Chris Thompson

  Jun 15, 2026
  2.0
  Update: Dobbs Brother's Chevrolet Reached out and has issued reimbursement for the cost of the ticket. While this has been unpleasant, I am pleased the financial aspect was resolved. Original Review: My repair experience started in November of 2025, and the effects of their actions have not been resolved to this day. An employee of Dobbs Brothers (who at the time was Serra Chevrolet) ran a red light on a test drive in my vehicle. They earned a moving violation on my license plate. While not.. good, it's simple enough to make right. It's extremely clear, based on their own receipts, the date on the footage, and a statement made to me by the employee who was driving the vehicle at the time, it was their employee. Easy way to resolve this customer service issue? The dealer can just pay for it. I have multiple emails from the service manager, even AFTER they become Dobbs, stating they would take care of this red light ticket. They, quite frankly, did not. The ticket was still not paid 7 months later, after multiple emails, multiple phone calls, and multiple in person visits about this issue. They never contacted me to state there was a problem resolving this. I wished to resolve this amicably, but there has not been any apparent good faith attempt on their behalf to do so. Beyond that, the actual service experience was poor, at best. They apparently (at the time) had one person qualified to do EV work. My vehicle had an onstar issue, which is extremely well documented, extremely well known, and at the time was such an issue there was substantial back-order on the modules. The back order is reality, it happens, and the dealer is not really responsible for that. What they are responsible for is managing expectations, and basic communication. MULTIPLE 'I'll call you backs' and ' You'll hear back from us on [day]' were missed, requiring me to actively contact the dealership several times. Including once my vehicle was 'Oh, its ready, but its not fixed, you can have it back for now.' I picked up my vehicle missing a few covers (for the battery.) Not a big deal, but already a quite poor experience. It took months for the parts to arrive, and the poor service made the situation worse. The end result, I got abysmal service, and I had to pay 100 dollars out of my pocket to pay the ticket their employee got in my vehicle. I'm currently looking to buy the GM warranty for the vehicle I bought from this dealership new, and they are not getting my business. I cannot recommend any more strongly against doing business with this dealership, or any other dealership owned by Springhill Automotive. This is how they treat customers who buy new 80k vehicles from them.