I can't say enough good things about Les Schwab Tire Center in Spearfish, SD, especially Duane.
While driving south of Buffalo, SD before sunrise, I hit what I later discovered was part of a deer antler rack lying in the highway. I started losing tire pressure and made my way to Les Schwab around 6:45 a.m., well before they opened at 8:00.
As I pulled in, Duane happened to come out of the store. After hearing my situation, he immediately said, "We'll get you taken care of." He brought my truck into the shop and shortly afterward came out holding the broken tip of a deer antler, saying, "This is your culprit."
Duane quickly repaired the tire and had me back on the road by 7:45 a.m., a full 15 minutes before the store officially opened. Then came the biggest surprise: when I asked what I owed, he said, "No charge. This is what we're here for."
The repair held perfectly all the way back to Denver without a single issue.
In a world where great customer service seems increasingly rare, Duane and the team at Les Schwab went above and beyond. Their professionalism, kindness, and willingness to help a stranded traveler were remarkable. I would highly recommend this store to anyone needing tires or service. They've earned a customer for life.
Thank you, Duane, and thank you, Les Schwab Spearfish! 🚙👏