NC
Nathan Carlisle
Aug 24, 2026
The repairs were late. I got my car back, and it still wasn’t fixed, so I scheduled a return. On the phone, the guy was so defensive, denying that it was his work and saying they wouldn’t fix it if it wasn’t their fault. However, I know 100% that it was their work that caused the issue. I told him there was a noise coming from the rear that wasn’t there before, and he was so rude, defensive, and confrontational, insisting it wasn’t his fault. I just wanted him to look at it, and I understood that if it wasn’t their work, I would get it fixed elsewhere. But every time I tried to explain what was wrong, he kept refusing to fix it, and I couldn’t even get through to him, so I had to hang up and talk to someone else. They then put me back on the line with him, and he said, oh your the one who hung up on me, as if he didn’t instigate it. I brought it in the following Monday, and the first thing he said was, you were supposed to bring it in on Friday. How rude can you get? You WERE supposed to fix my car. I asked if I could show him what was going on, but he kept getting defensive instead of listening. This guy needs to go, and he's ruining Gerber's reputation.