Valvoline Instant Oil Change

Reviews

• EA

  Empress A

  4 days ago
  5.0
  It took me maybe 10-15 mins to get my oil changed. Each guy that works here greeted me, made sure I was comfortable and went OVER & BEYOND with this car! They were so kind and personable. Kudos to the manager for having set the example of this team bc he was professional and respectful
• GC

  Gregg Clay

  Jun 28, 2026
  1.0
  Wrong personal information entered on the invoice, wrong vehicle model, VIN#, and wrong engine and size entered on the invoice to determine correct service required. Wrong oil used, over charged for additional oil that was not required and charged for a premium oil filter, but used a cheap, no name oil filter. VALVOLINE charged 5 TIMES the retail price for the motor oil used. When I went back to complain the kid that claimed to be the manager he said, "I don't care, call corporate". VALVOLINE INSTANT OIL CHANGE is run by a bunch of untrained, punk kids that know absolutely nothing about car maintenance and even less about customer service. NEVER TAKE YOUR CAR TO VALVOLINE INSTANT OIL CHANGE.
• JM

  Jun Martinez

  Jun 21, 2026
  1.0
  I drive my car there to change my oil and filter ok my car never lick now start picking i went over they have a camara to show costumers ther jobs casually the camera dont work and they said I hit a hole in the road its impossible a hole on the road hit the engine that hide and they vent my oil pam between the engine and the oil pam to tell me I do it but in the picture they give me you can see they hit it with a flat scru driver its new the hit got look the Pic some one have to fix this nad itsnt me
• AG

  Ani “Annie” Gamer

  Jun 21, 2026
  1.0
  This people broke my oil pan gasket cuz how you going to tell me a pot hole would do that when it clearly shows it was pulled from the top straight down if I would’ve hit a pot hole it would’ve scrapped the oil pan not break the entire thing and make me waste money on fixing the car when they broke it.
• MA

  Mckinley Anderson

  Jun 19, 2026
  1.0
  To Valvoline Management, ​I am writing to share my recent experience at your facility, which left me feeling incredibly disheartened. As a long-term patron who has frequented this specific location since its opening, I have always valued the service provided. Unfortunately, my latest visit was marred by a stark contrast in professionalism that made me feel completely unwelcome. ​I want to begin by commending the Topside Manager, Braxton. From the moment I arrived, he provided a wonderful introduction and explained the services to be performed with genuine kindness and professional courtesy. Furthermore, the actual maintenance performed on my 2019 Jeep Wrangler was excellent, as it has been in the past. ​However, my interaction with the Customer Service Representative (CDR), Saidah, was deeply disappointing. From the start, the experience was devoid of common decency. Upon being guided into the bay, I waited for five minutes while she had her back turned to me. When she finally acknowledged me, rather than offering a standard greeting or introducing herself, she simply asked, "How do your windshield wipers look?" ​Throughout the service, I attempted to engage in appropriate, professional communication regarding my vehicle’s needs, but Saidah’s responses were consistently curt and dismissive. She provided the absolute bare minimum, if any, information in response to my questions. It was visibly evident that she had no interest in assisting me; she frequently gave me looks of irritation and disdain, as if my presence were a burden on her time and personal space. As a therapist by trade, I am acutely aware of social dynamics and interpersonal communication; unfortunately, it was clear that Saidah lacked the basic professional social skills required for a service-oriented role. ​At one point, I was on the phone with a friend who overheard the interaction. They were stunned by the lack of responsiveness, asking me, "Who is that with the attitude? You kept trying to communicate, and she wouldn't say anything to you." That realization was embarrassing and deeply frustrating. ​When a customer asks open-ended questions and receives only one-word, hostile answers, it is unacceptable. Having been a loyal customer for years, this is the first time I have ever felt unwelcome or dismissed. I paid $100 for this oil change, and frankly, I would rather take my business to a facility with lower service standards that at least treats its patrons with basic respect, rather than returning to a place where I am made to feel like a nuisance. ​I truly hope you address this matter, as I would love to continue supporting this location, provided I can be assured of a professional and welcoming environment in the future. ​Sincerely, ​McKinley Anderson

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