Valvoline Instant Oil Change

Reviews

• KQ

  Kaitlyn Quinn

  1 day ago
  5.0
  Abi, Hannah, and Felipe were awesome. Abi was kind, fair, and really helped me out by answering my questions. All 3 did a fabulous job. This was my first time at this location and I will be a return customer after my service today.
• HN

  Henderson Nelson

  Jun 29, 2026
  5.0
  Abi was very prompt, consistent and enthusiastic with her level of care! From the moment I arrived in the lot to when I left. Even in the sweltering heat of the store, she and the team did their job perfectly without a hint of fatigue!
• GB

  Gregory Brown

  Jun 29, 2026
  5.0
  Very professional staff and oil change was completed in a short period upon arrival. Definitely rate high and recommend to other motorists.
• TH

  Trina Habig

  Jun 27, 2026
  1.0
  Very disappointed! The female attendant was beyond rude, to her coworker. Without asking they removed my engine filter and I felt guilted into purchasing a new one. And it was only a few months old. She then tried to get me to purchase a radiator flush. I have previously been to this location and always had great, friendly service. Very disappointed and I am probably going to Take 5 for my next oil change.
• MA

  Mckinley Anderson

  Jun 19, 2026
  1.0
  To Valvoline Management, ​I am writing to share my recent experience at your facility, which left me feeling incredibly disheartened. As a long-term patron who has frequented this specific location since its opening, I have always valued the service provided. Unfortunately, my latest visit was marred by a stark contrast in professionalism that made me feel completely unwelcome. ​I want to begin by commending the Topside Manager, Braxton. From the moment I arrived, he provided a wonderful introduction and explained the services to be performed with genuine kindness and professional courtesy. Furthermore, the actual maintenance performed on my 2019 Jeep Wrangler was excellent, as it has been in the past. ​However, my interaction with the Customer Service Representative (CDR), Saidah, was deeply disappointing. From the start, the experience was devoid of common decency. Upon being guided into the bay, I waited for five minutes while she had her back turned to me. When she finally acknowledged me, rather than offering a standard greeting or introducing herself, she simply asked, "How do your windshield wipers look?" ​Throughout the service, I attempted to engage in appropriate, professional communication regarding my vehicle’s needs, but Saidah’s responses were consistently curt and dismissive. She provided the absolute bare minimum, if any, information in response to my questions. It was visibly evident that she had no interest in assisting me; she frequently gave me looks of irritation and disdain, as if my presence were a burden on her time and personal space. As a therapist by trade, I am acutely aware of social dynamics and interpersonal communication; unfortunately, it was clear that Saidah lacked the basic professional social skills required for a service-oriented role. ​At one point, I was on the phone with a friend who overheard the interaction. They were stunned by the lack of responsiveness, asking me, "Who is that with the attitude? You kept trying to communicate, and she wouldn't say anything to you." That realization was embarrassing and deeply frustrating. ​When a customer asks open-ended questions and receives only one-word, hostile answers, it is unacceptable. Having been a loyal customer for years, this is the first time I have ever felt unwelcome or dismissed. I paid $100 for this oil change, and frankly, I would rather take my business to a facility with lower service standards that at least treats its patrons with basic respect, rather than returning to a place where I am made to feel like a nuisance. ​I truly hope you address this matter, as I would love to continue supporting this location, provided I can be assured of a professional and welcoming environment in the future. ​Sincerely, ​McKinley Anderson

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