Advance Auto Parts

Reviews

• BH

  Blake Haefner

  5 days ago
  5.0
  Thomas is an absolute star. Quick service, friendly demeanor, and even had useful tips and suggested products to further the life of my new battery. He even installed it extremely quickly. 10/10 Thomas thank you for the experience 🤘
• KI

  keith ivey

  Sep 14, 2026
  5.0
  Great service! Great place! Great people!
• NL

  Nathan Layton

  Sep 11, 2026
  1.0
  I sent my 18-year-old son here to buy an approximately $400 Optima YellowTop DH7 battery that Advance showed in stock. He’s not mechanically inclined, so he made the apparently unreasonable assumption that paying full price for a NEW battery meant receiving a NEW battery. I got home around 8 PM, spent an hour installing it in my 2023 Silverado, and the truck wouldn’t start. Fluke meter: 4.6 VOLTS. I needed the truck for a family beach trip, so I jump-started it and drove 45 minutes while monitoring approximately 14.5 volts from the charging system the entire time. I got home, shut it off, and the battery still couldn’t restart the truck. Then I inspected this “new” battery. The protective terminal covers shown on Advance’s own product listing were missing. The terminals showed signs of previous connection, and the case had scratches, stains and signs of prior handling. What an extraordinary collection of coincidences for a brand-new $400 battery. I called the store. The first employee was cordial and professional, gave me corporate’s number, and identified Thomas A. as the employee who sold the battery. Corporate was closed, so I planned to handle it Monday. Then Thomas called ME. Perhaps to apologize? No. Perhaps to ask how a “new” $400 battery left his store at 4.6 volts? No. Perhaps to offer a solution? Of course not. Thomas called specifically to ARGUE and repeatedly inform me that I was “NOT GETTING ANOTHER BATTERY” unless his tester said it was bad. It takes a remarkable level of dumbassery to voluntarily insert yourself into a complaint another employee already handled professionally, call the customer at home, offer absolutely no solution, and immediately start explaining what that customer is “not going to get.” Within minutes, Thomas accomplished something genuinely impressive: he turned a complaint about a battery into a complaint about Thomas. I have extensive automotive and electrical knowledge. I measured 4.6 volts with a Fluke, jump-started the truck, monitored 14.5 volts for 45 minutes, and confirmed the battery still couldn’t restart it. Thomas nevertheless remained deeply committed to explaining battery diagnostics to me. There’s something uniquely entertaining about receiving an unsolicited electrical-diagnostics lecture from the employee whose contribution to the diagnostic process was handing my son the 4.6-volt battery. More importantly, I DIDN’T PAY $400 FOR A BATTERY THAT MIGHT PASS YOUR TESTER. I PAID FOR A NEW BATTERY. A tester doesn’t reinstall missing terminal covers, erase marks from terminals or remove evidence of prior handling. Thomas continued telling me what I was and wasn’t “going to get” until the conversation became heated. Then came the masterpiece. Thomas hung up on me. So Thomas voluntarily called an already angry customer, didn’t apologize, didn’t investigate, didn’t offer a solution, started an argument, and then hung up when the argument HE INITIATED became heated. Outstanding. I run a multimillion-dollar business. If one of my employees handled a legitimate complaint this way, we’d be having a very interesting conversation about why contacting customers was apparently considered part of his skill set. The truly remarkable part? Thomas could have done absolutely nothing and produced a better outcome. Had he simply enjoyed the rest of his evening, this review would have been about a questionable battery. Instead, thanks entirely to Thomas’s personal initiative, it’s largely about Thomas. Corporate will receive the photos, voltage readings and purchase documentation. Hopefully someone there understands the remarkably simple concept that escaped Thomas and his astonishing ignorance. When someone pays $400 for a NEW battery, give them a NEW battery. And when something goes wrong, perhaps don’t have Thomas call them.
• DH

  David Humphries

  Aug 9, 2026
  1.0
  All these people working in the store and you got one person with this long line checking people out