Stokes Kia

Reviews

• VP

  victoria peets

  3 days ago
  1.0
  I have been waiting on someone to call me since last week, my brand new car has been jumping and not wanting to drive since I got it. Had them look said it was fine, I’ve been waiting to get my car looked at was told someone would call me it’s not Monday night and no calls. I shouldn’t have to chase the service department to get my car looked at. I have been dealing with this for months, it’s going to cause an accident and I have a family that rides in this car every day. The lack of customer service is ridiculous and the lack of communication
• JA

  Jennipher Aguilera

  5 days ago
  5.0
  I had such an amazing experience smooth and easy car shopping with John Shinkle !! He didn't pressure me to choose any other car but the car i wanted. I told him what i could pay monthly and he made it happened! I brought my parents to get a car from him as well and even though there was a language barrier , he did his very best to help them out the best he could! Now my mom and I both get to leave the dealership with a brand new kia Sorento thanks to him!!
• RB

  Rick Brister

  5 days ago
  5.0
  I had an issue with some of the protection products on my 2025 Kia Soul after discovering that my use of the vehicle for Uber and Lyft needed to be specifically addressed. Emily Grubisich in the business office took ownership of the situation and worked to get everything corrected. What impressed me most was the follow-through. Emily didn’t simply tell me that it had been handled. She kept me updated while the changes were being processed and, once everything was complete, provided written verification that the rideshare option was active on my service contract and that my GAP coverage had been updated for commercial/rideshare use. Problems can happen in any business. For me, the real measure of a dealership is what happens after a problem is discovered. Emily stayed with this one until the loose ends were tied and I had documentation in hand. I appreciate her professionalism, communication and willingness to make sure the coverage on a vehicle I depend on for my livelihood was correct. That kind of customer service deserves recognition.
• MA

  María Almirail

  Aug 1, 2026
  5.0
  I had a great experience buying my car from John at Kia. He was friendly, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all of my questions, never made me feel pressured, and helped me find the right vehicle for my needs. I really appreciated his professionalism and excellent customer service. If you're looking for a new car, I highly recommend asking for John. Thanks again for making the experience such a positive one!
• BB

  Brooke

  Jul 30, 2026
  4.0
  I absolutely love my new Kia. It’s exactly what I was looking for, and I’m very happy with my purchase. I want to recognize JJ for personally delivering my vehicle, taking the time to answer my questions, and following up the next morning to check in. He was friendly and thorough, and I appreciated the effort he made to stay in touch throughout the process. That said, my experience with the overall buying process and finance dept wasn’t what I expected. In past vehicle purchases, I’ve experienced more collaboration during negotiations and felt more like the dealership was working with me to earn my business. After traveling 2+ hours to test drive the car, I left wishing there had been a little more flexibility and a greater willingness to work with me as a serious buyer. I understand dealerships have their own policies, but this experience just felt different from what I’ve experienced elsewhere. Overall, JJ was nice to work with, and I appreciate the parts of the experience where he helped make the process easier. Most importantly, I’m loving my new Kia and am very happy with the vehicle.

Frequently Asked Questions About Stokes Kia