Stokes Kia

Reviews

• MM

  Martha Mountain

  5 days ago
  5.0
  I love KIA service department in Goose Creek SC. JOSH is stellar and the crew there so thorough and never tries to sell you something that you dont need or require. I hope he never leaves he serviced car before my mom gifted to me. She and My dad loved Josh even made him a pizza cause he took such care of my wonderful parents and now since they are passed he takes care of the KIA for me. Please 🙏 make sure he stays and give him a very large salary and service crew. Even more than Mr Stokes. My KIA Forte loves Josh too. ❤️
• RO

  Raheem Oliver

  Sep 29, 2026
  2.0
  The car representative and I spoke before we went and ran my credit. (Not gone say his name) He never ran my credit and I know he didn’t because I didn’t get any alerts on my report sent to my phone, and he came back no more than 10 minutes. He lied to me about what was on my credit report, to try to get me to put more money down (from what we talked about) & I knew he lied and when I came to the realization I was another car dealership and got approved & the alerts was sent to my phone. I’m not gonna say don’t shop with them. But be careful because some people are liars and all about more money in there pockets.
• ZD

  Zoli Domi

  Sep 29, 2026
  1.0
  Zero confidence in this service department after two visits with my 2020 Telluride AWD. I initially brought the vehicle in for a very specific binding/jerking problem during low-speed turns and provided my concerns in writing. The first visit did not resolve the problem, yet the paperwork stated the vehicle was “operating as designed.” They also documented a complaint that the “rear is bouncy,” which I never made, recommended replacing rear shocks, and recommended replacing a single tire with a different brand on an AWD vehicle without clearly diagnosing the slow leak I actually asked them to investigate. They also documented maintenance as “declined” that I was never offered and never declined. I returned because the binding problem remained. On the second visit, they found excessive play in both front CV axles, replaced both under warranty, and that finally fixed the problem. I appreciate that the vehicle was ultimately repaired. However, the two multipoint inspections performed only 13 days apart contain conflicting measurements and findings, including items changing from FAIL to PASS without being replaced. Communication was equally frustrating. I repeatedly had to call for updates, often receiving callbacks minutes before closing. During the second visit I was told my vehicle was ready, only to receive another call about 10 minutes later saying that was a mistake and the vehicle was actually disassembled. I couldn't pick it up for another six days. I even escalated my concerns to the head of the service department, spoke with him in person, and was assured everything would be addressed. I never heard from him again. One service advisor during my second visit was courteous and genuinely tried to help, and they ultimately fixed the original problem. But inaccurate documentation, contradictory inspections, questionable recommendations, and especially the lack of communication and management follow-through have left me without confidence in this service department.
• KC

  Ki Ca

  Sep 28, 2026
  5.0
  I'm writing to share some well-deserved positive feedback regarding my recent car-buying experience at your dealership. I wanted to personally highlight the exceptional service provided by John Shinkle and the finance manager who assisted us. From start to finish, John worked diligently to ensure I found the exact vehicle I wanted within my target price range. Although the process took a few hours, the time passed quickly because John and the finance manager kept us continuously updated and went above and beyond to make the deal happen. Thanks to their hard work, I drove away in a beautiful 2026 Kia K4 with a sunroof, and I could not be happier with my purchase. Please extend my sincere thanks to John and the finance team for their outstanding dedication and customer care. I will certainly be recommending your dealership and referring prospective buyers to John in the future.
• RA

  Rune Awakening

  Sep 16, 2026
  5.0
  Honestly the most enjoyable and easy experience I have had buying a car. I went in already doing a ton of research into what I wanted and what was available. I already picked a Kia K5 GT but I knew they didn't have one anywhere nearby to test drive, so I went in with a lot of questions. Immediately upon arrival I met Raven who was just an awesome dude, talked to me about what I wanted and within minutes was pulling around a car to test drive so I could get a feel for the GTline which was the most comparable on the lot and helped highlight the differences between what I wanted and what I was driving. After we talked about it and he got exactly what I wanted Raven began talking to a bunch of other dealerships and what inventory they received, and worked with several to see which would be willing to ship theirs to Stokes Kia, and after finding one, came and gave me all the details before sending someone to get it that day. In the Finances, I had the pleasure of meeting Andrew who was equally as awesome and set everything up quick and easy with a pre-qualified quote I got from my Credit Union and I was on my way.... or so I thought. My credit union which had the best rates I found on my own ended up not giving me my loan due to how they value cars which sent me in a panic, I called and spoke to the team at Stokes and let them know since it was less than a day before I was supposed to pick it up. They told me they would send Raven and Andrew the info and not to worry it would be taken care of, to come get the car as scheduled. Got there the next day and Raven was waiting on me with a super shiny and detailed GT and Andrew already worked the numbers with a bunch of loans and got me actually a better rate then the credit union was even offering. After helping me set everything up on the car itself they sent me on my way extremely happy. This team made the experience so much more enjoyable than I have ever seen from anywhere else I would recommend them to anyone looking for their next car.

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