JTs Kia of Rock Hill

Reviews

• JJ

  Janah

  1 day ago
  5.0
  These guys had my car for almost 7 weeks waiting for corporate to decide my case! They were very patient and kind to me, and Andreas was a great advocate for me!! As soon as the service dept got the green light, they repaired my car completely and efficiently! 😎 I was very pleased with their service department!! My only suggestion would be to have more responsive customer care when it comes to their phone intake, the lady who answers puts you on hold for long wait times and being hung up on is not commendable, I found that communication in service dept. can be difficult unless you are there in person. HOWEVER, the text updates from Dylan were VERY appreciated!! Overall, I was extremely happy with JT's Kia care & repair of my car!! 🚗 A+
• DZ

  Dan Ziegler

  6 days ago
  5.0
  Was leaving work Saturday afternoon had Dash Light come on and went to Express Service, it was end of day and still Dallas said let's take a look see what we can do quick. Shawn came over and in 10 minutes - all fixed. As a new KIA K4 customer of 5 weeks I feel appreciated. The kind of next level service that makes you feel you not only picked the right car but also the right Dealer. Thank you Dallas, Shawn, and JT's KIA for what you do during the sale and after the sale. Much appreciated!
• NB

  Nikole B

  Aug 28, 2026
  5.0
  I had a great experience working with Edward French Jr. today at JTs Kia. He was friendly, knowledgeable, and never made me feel pressured. He explained everything clearly, and made the entire car buying process easy and stress free. I really appreciated his excellent customer service. I would definitely recommend you visit Edward at JTs Kia if you are looking to purchase a new vehicle!
• AA

  Alexis Morris (Alexis)

  Aug 18, 2026
  1.0
  I recently had the worst experience at this Kia that I’ve ever had. About three years ago I purchased a car at JT’s Kia in Rock Hill, I was happy with it, it was a good car, the sales staff was wonderful and very friendly. This review is NOT for the sales staff at this location, if I could split this review in two to give them their own rating I would. This review is for the service department. Over the years of having my car I’ve attempted to have my oil changes done here since purchasing the vehicle. I believe after the first oil change at this location I started having issues. Whenever I called to book an appointment no one would answer, I left multiple voicemails that were never returned. Personally, I didn’t care as much at the time so I got my oil changes and routine check ups of the vehicle done elsewhere and never thought much of it since I could never get anyone on the phone. Recently I noticed that there was a recall notice on my vehicle, I attempted to call the service department, there was again no answer. My aunt and I physically went to the service department of the location, went inside to make an appointment, where we met Rob. He was extremely nice, made the appointment, and I thought things were fine. I returned last week with my father to ask more details about the appointment and inquire more about the length of time my car would be in service. We found out the information I had been given previously by Rob was wrong. The service advisor who I met with was a young man who was a fantastic help and an older gentleman, I cannot recall their names but they were a HUGE help to my father and I in clearing up the details of the appointment which I previously was not given and what to potentially expect. It was disheartening to find out the information we were given at first was incorrect and greatly upsetting, upsetting enough to go to a different dealership and trade in the vehicle altogether. Even after all of this I wasn’t upset enough to leave this review, I don’t like leaving negative reviews, what DID motivate me to write this review was that after trading the vehicle in I still called JT’s Kia in an effort to cancel my appointment which was on Aug 17th. I attempted to do this for 15 minutes after finding out I wasn’t able to alter the appointment online. I called the main number, kept pressing for service, was brought back around to the main menu AGAIN multiple times without getting a single person to pick up the phone and even say “hey, can I put you on hold for a sec? We’re busy” I would’ve accepted that. I would’ve even accepted leaving a voicemail if I was given the chance but I wasn’t. I even tried using an extension on the main menu of someone’s number that I was given and it didn’t match the name of the person on the card and I don’t leave voicemails for people if I don’t know who they are or if they even work there. I would’ve literally accepted anything but I didn’t even get the bare minimum when it comes to customer service. That’s the only reason why I’m writing this. The kicker though is that after trading in my vehicle I’ve been getting messages almost every single day from the sales staff trying to connect with me. Recently today someone reached out by text message trying to reschedule an appointment for the one I “missed” yesterday. To the service department: I tried not to miss it, I tried to tell you what was going on but no one cared to answer the phone. I’m not interested in coming back, if I could give less than a one star review I would. If you’ve read this far and are considering purchasing or taking your car to get serviced here: good luck. I hope you have a better experience than I did.
• RT

  Roxxie Thomas

  Aug 18, 2026
  1.0
  The service was horrible!!! I paid $1500 to get my car fixed, pulled out the parking lot and it was doing the SAME THING that I took it in for. They did the opposite of what was needed to be done. I needed my 02 sensors fixed and a tune up. They said I have water in my fuel, they have me a new battery and fixed the spark plugs that were fouled out!! Mind you, it only took then about 2 hrs to fix it the first time. I took it back that same day and the kept it for a few days saying that it was my 02 sensor and it would be $700 more dollars!! I refused to spend another dime! Then when I picked my car up the second time, the guy told me that he left the sensor unplugged because it runs better!!! WHAT!! And!!! They left my top and bottom cover off. Engine just exposed!!!!! I have videos and pictures to prove everything!!!!!! DO NOT GO THERE!!!!!!

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