Enterprise Rent-A-Car

Reviews

• SP

  Stacey Pfarr

  2 days ago
  1.0
  Absolutely unacceptable. Five hours wasted, a prepaid reservation ignored, and terrible customer service. I reserved and prepaid for a premium 7-seater SUV at the Enterprise location on Faison Road in Mount Pleasant, SC, for a noon pickup. When we arrived, the vehicle we had paid for was unavailable. Instead, we were offered a minivan in poor condition or a Nissan Rogue, neither of which met our needs. The employee was courteous but unable to provide a reasonable solution. We reluctantly accepted the Rogue, only to discover it had an empty fuel tank. My husband had to stop and purchase fuel before we could even leave. The vehicle was far too small for our family and luggage, making it completely unsuitable for the trip we had planned. My husband, a Navy veteran and Enterprise Gold member, contacted Enterprise’s national customer service line and was specifically assured that a premium 7-seater SUV was available at Charleston International Airport. Based on that assurance, he drove approximately an hour each way, only to discover that NO SUCH VEHICLE WAS AVAILABLE. After hours of frustration, we were ultimately given a minivan that reeked of cigarette smoke. As if the experience couldn’t get worse, Enterprise still charged us for fuel on the Rogue despite its minimal use and the fact that we never should have been given that vehicle in the first place. We were traveling to my husband’s Naval Academy reunion, and this complete breakdown in service delayed our trip by FIVE HOURS. Five hours we will never get back, all because Enterprise couldn’t honor a prepaid reservation or provide accurate information about its own inventory. This was not a single mistake. It was a complete failure at THREE separate points of contact: the Mount Pleasant branch, Charleston International Airport, and Enterprise’s national customer service line. At every opportunity to make things right, Enterprise somehow managed to make the situation worse. What exactly is the point of reserving and prepaying for a specific vehicle class if Enterprise has no intention or ability to provide it? And what is the value of customer loyalty when an Enterprise Gold member is treated this poorly? We paid for a premium vehicle we never received, wasted five hours trying to correct Enterprise’s mistakes, incurred unnecessary expenses, and ultimately ended up in a smoke-filled minivan. Enterprise should be embarrassed by this level of service. A full refund is the absolute minimum that should be offered, along with reimbursement for the unnecessary fuel expense. I would strongly discourage anyone from renting from the Enterprise location on Faison Road in Mount Pleasant or the Charleston International Airport location. I also would not trust Enterprise’s national customer service line to provide accurate information about vehicle availability. Without question, one of the worst rental car experiences we have ever had.
• GO

  GOD The real one

  Oct 2, 2026
  5.0
  Great!!!
• A

  Игорь Науман

  Sep 26, 2026
  4.0
  I’m not going to be a Scrooge 😄 because I actually liked almost everything about my experience. The only downside was the wait when picking up my car. My reservation was for 12:15 PM, but unfortunately, I had to wait about 40 minutes before receiving the vehicle, which threw off my travel schedule a little. Other than that, everything went well. I hope this kind of delay can be avoided in the future. Wishing your company continued success and all the best!
• VA

  Victor Addison

  Sep 12, 2026
  5.0
  The team at North Charleston Enterprise is great to work with and the vehicle provided was clean and very comfortable for long-distance traveling.
• TW

  Tamara Wynn

  Sep 1, 2026
  1.0
  By far the most disgusting rental I’ve ever had, inside and out. Stuck with this for two days and can hardly breathe through the heavy smoke smell even after I asked the associate to be mindful of that.

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