Safelite

Reviews

• KD

  Kaitlyn Darling

  1 day ago
  5.0
  I was in touch with both Gary and John for a crack repair in my window on my 2021 Toyota Supra. Gary was extremely helpful in looking it over and offering his input! John was the technician that ended up doing a full replacement. He did a fantastic job, the process was fast and very professional. The job was seamless and my car looks straight out of the factory. Thank you both so much!!
• DH

  Daniel Hodges

  4 days ago
  2.0
  I contacted safelite to replace my windshield in my 2021 ford expedition. I scheduled the appointment via the number my insurance gave me. I told the scheduling person that it was an insurance claim. Great! good to go. My wife drove 1.5hrs to get the windshield replaced just to find out the scheduling department failed to do their job and put the claim in as a cash sale which was never the case. I then had to go to another location to have the work completed while I was on vacation. Scheduling and customer care did not care that they screwed up and failed to offer any compensation or even a sorry for wasting three hours of my wife’s day and a lot of gas. I would not recommend safelite unless you have time to be jerked around and lied to. They don’t care if they get your business or not. Big corporations don’t give a rip about their customers!
• TF

  Terry Feye

  Oct 4, 2026
  1.0
  Tech was on time to replace my winshield. Got in my car 2 days and it was leaking on the inside. After looking it over, tech never installed the new gasket at the top of the windshield, cleaned up spots on the tops of both fenders and above both doors where the windshield adhesive got onto with a magic eraser. That resulted in multiple areas where there are noticeable scratches. Had to bring the car to the shop for them to replace the windshield again. Picked the car up after hours on Saturday and noticed there was shattered glass EVERYWHERE on the inside (both seats, dash, gear shifter, center console, and both floor mats), and to top this all off, they never double checked to make sure the hood was latched. Shattered glass was stuck to the hood as well somehow. Brought the car back to the store first thing Monday morning to talk to the manager. I told her EVERYTHING in which I stated in this 1 star review. They took the car back to only clean the hood. Left all the shattered glass on the inside. Manager said someone would contact me in 48hrs for the scratched paint. No one has contacted me!! Customer service was great over the phone for the replacement. The follow-up call about my paint job is very unacceptable.
• HV

  Heidi Vee

  Oct 3, 2026
  5.0
  The technician, Kyle, was unbelievably quick and efficient and at the same time pleasant! I was alerted when he was on his way and he arrived promptly. The whole process was amazing to watch. He zipped through it like a true professional. I've had my windshield replaced in the past and I can truly say Kyle made the other technician look like an amateur. Plus, my windshield has never been cleaner! Thank you Kyle and Safelite!
• CF

  Chandler Fowler

  Sep 26, 2026
  1.0
  Had my front windshield done upon expecting coming to pick it up. My plastics pieces on the outside of the windshield was scratched and broken my finder was scratched and a paint pen was used to cover it up my windshield wiper is out of line like it’s bent down on the inside both of my plastic a s was finger printed up my headliner is finger printed up I can see glue on the passenger side I wished I would’ve just left it alone they did more damage than good