Safelite

Reviews

• SH

  Scott Hoy

  2 days ago
  1.0
  Staff is very unprofessional and after repairing my windshield to which I was not explained the warranty or given any literature the repair failed within 2 hours and a large crack formed. No refund just a discount if I let them sale and install a new windshield. Do not get scammed by this business that’s has no ethics and garbage service.
• BB

  Boom_Boom

  4 days ago
  5.0
  I was driving from Washington DC down to Myrtle Beach for a golf vacation. About 2 hours outside of Washington DC a huge Rock came up and shut my windshield and put over a 20-inch crack I called Safelite and they called my insurance company I got everything set up. Took it to North Myrtle Beach on Little River location. Gavin was my point of contact and I could tell you I am very thankful for the professionalism and all the hard work that him and his crew did to ensure my windshield was fixed before it started spreading any further. Thank you very much and if you're in the area and you need a repair these guys will do a great job and I'll take care of you. Buzz White Honda Pilot
• DR

  Don Rieley

  Oct 2, 2026
  5.0
  I want to recognize Safelite AutoGlass—and particularly Matt in North Myrtle Beach and Tom in the Bluefield office—for going above and beyond to help me finally get my windshield replaced. My experience actually began several months ago when I first tried to have the windshield replaced at my home in Virginia. Unfortunately, the facilities servicing my area were temporarily unable to provide mobile service because the equipment needed to calibrate the windshield after installation was not operational. I decided to wait and try again later. When I contacted Safelite again a few months later, the service was available, but because of my travel schedule, we had difficulty finding a date that would work. I suggested that perhaps the replacement could be done while I was vacationing in South Carolina. That is when Tom in the Bluefield office became extremely helpful. He worked to coordinate the service in North Myrtle Beach and even had a colleague verify that my insurance coverage would allow for the Toyota windshield replacement. He took ownership of the situation and helped move everything forward. Once we arrived in North Myrtle Beach, there was another complication. The technician originally scheduled to perform the work was understandably concerned about bringing his equipment under the covered parking area because of the height clearance. We rescheduled for another day, hoping for better weather. Unfortunately, the weather became even worse. That is when Matt became involved, and his approach to customer service was exceptional. Rather than simply rescheduling the appointment yet again, Matt looked for a way to solve the problem. He offered to come to us, pick up our vehicle, take it back to the shop where the windshield could be replaced and properly calibrated, and then return the vehicle to us when the work was completed. It could not have worked out better. We were able to continue enjoying our vacation without being inconvenienced, and Matt handled everything in an extremely professional manner. I felt completely comfortable entrusting the vehicle to him, and he kept what could have become a frustrating situation remarkably easy for us. The windshield replacement appears to have been done extremely well, and everything associated with the windshield and its systems is functioning properly. What impressed me most throughout this experience was that both Tom and Matt were focused on finding solutions rather than simply explaining why something could not be done. Tom helped coordinate a rather unusual out-of-state arrangement, and Matt took the extra step necessary to make sure the job actually got completed despite circumstances that were beyond anyone’s control. That kind of customer service deserves recognition. My sincere thanks to both Tom and Matt for their professionalism, persistence, flexibility, and willingness to go above and beyond. They turned what had been a months-long process into a very positive experience and made sure that, in the end, I was completely taken care of. I would certainly recommend Safelite AutoGlass based on the service I received from these two gentlemen.
• BF

  Bruce Foerster

  Oct 1, 2026
  5.0
  Unbelievably fast and precise service. We dropped our car off early for an in-shop cracked windshield replacement that while booking online ( extremely easy BTW ) they suggested a 1-2 hour waiting time. We left the shop and went to Food Lion for a little grocery shopping, then we decided to go to Walmart to fill up some of the service wait time. Well as we passed by the Safelite shop on the way and noticed our car was already done and parked off to the side. Folks I don't think it was much longer than 30 minutes total time and we were driving away with our new windshield at zero cost to us thanks to State Farm Comp. Ins. FIVE STARS for Safelite!
• VJ

  Victor King Jr

  Sep 28, 2026
  1.0
  Worst install I’ve ever seen. They don’t do anything but make excuses for breaking stuff and then try covering it up. They won’t touch another vehicle of mine again. For the reply, the Yankee “supervisor” made a bunch of excuses for the shitty work, which tells me he does the same kind of work. Got a refund and had it fixed by a native owned company Thursday and was pleased with the results. That “warranty” ain’t for shit when the techs won’t fix the shitty work.

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