Express Oil Change & Tire Engineers

Reviews

• SB

  s b

  5 days ago
  5.0
  Very professional, fast, and economically priced. I couldn't ask for more. Montana was terrific tech!
• AM

  Angelique McGowan

  Oct 14, 2026
  5.0
  I am so thankful for Lake Wylie Express Oil Change! I have been a customer for 16 years! They have always taken care of my car, respectful, professional and knowledgeable! They do everything my car needs! Highly recommend!!!
• PS

  Patrick Salem

  Oct 12, 2026
  5.0
  This was my first time using Express Oil Change. Nikki was outstanding. She explained every detail and answered all my questions. I left feeling confident that the job was done thoroughly.
• JJ

  janet jones

  Oct 11, 2026
  5.0
  I've moved away from lake wylie but will always come back to this location. They have fantastic customer service. When I lived across the street, my battery had died in my car and they came over and helped me put it in. I can't say enough good words about them.
• AR

  ayana richard

  Sep 21, 2026
  2.0
  Car problems are already stressful and expensive, especially with a German vehicle. Because of that, I believe a mechanic should offer more than just repairs. tThere should also be communication, compassion, and consideration for the customer. Unfortunately, I did not feel that was the case here. I had several issues with my experience: 1. The cost of the alternator The repair was already over $1,000. I was told the shop charges about $200 more for the alternator than what they pay their supplier, so I chose to purchase the part myself. The labor was around $400, which I understood. When the alternator I purchased failed, I was casually told I would now owe another $400 in labor. When I expressed that I was upset and didn't feel that was fair, I was told, “Well, it’s not our fault either.”Technically, maybe not.. but there was a much more compassionate way to communicate that to a customer who is already overwhelmed. 2. Lack of communication about parts and options I was told the supplier doesn't always know whether parts will work before distributing them. If customers who purchase parts through the shop receive some protection against additional labor if that part fails, that should be explained upfront. Customers deserve the information needed to make an informed decision about where to purchase an expensive part. 3. The airbag warning light I picked up my vehicle just before closing and completely understand wanting to get home. However, after leaving, I noticed my airbag warning light was on. The shop had just worked on my vehicle and drove it to the front of the building, yet no one mentioned the warning. An airbag warning is a safety issue, and now I have to take additional time out of my schedule to return to the shop and have it investigated. Overall, I left feeling like the focus was simply *get the car in, fix it, collect the money, and move on.* When someone is already dealing with the stress and financial burden of a major car repair, how you communicate with that person matters. My advice to anyone using this shop: !ask questions, get clear explanations, understand what happens if a part fails, and thoroughly check your vehicle before leaving.! My experience left me with additional concerns I didn't have when I brought my car in, and unfortunately, I did not leave feeling confident or cared for as a customer. In the picture the time stamp is 630ish. I picked the car up at 6pm this day. I was finilzing things at Autozone and decided to take a picture.