Tommy's Express® Car Wash

Reviews

• SL

  Steady Lens

  Aug 18, 2026
  5.0
  Convenient location, very modern and effective car wash. Free mat washes machines, free vacuum and staff is super friendly. Highly recommend
• NN

  Nick Nikolayenko

  Aug 11, 2026
  1.0
  ⚠️ WARNING TO INDIAN LAND AREA CUSTOMERS — My experience with this car wash and its management was extremely disturbing. The damage to my vehicle was frustrating, but the way store managers Cory and Mark, followed by Jeff B., handled it was far worse. During the wash, the drip molding on my 2020 Kia Sportage was ripped off. The part remained inside the wash tunnel for over two hours. When I returned after noticing it was missing, staff did not know where it was. I had to locate it myself and point it out to the staff. I have used other local car washes with this same vehicle and have NEVER had an issue with this molding coming loose or showing any sign of failure. This happened at this car wash, during this wash. The molding was visibly warped. Mark attempted to reinstall it, but because it was damaged, it would not fit securely. I refused to drive with a damaged exterior part that could come loose and create a hazard or damage another vehicle. The part was NOT reinstalled. I left the car wash without it. As of August 11, it is still not installed because it was damaged and must be replaced. This is where management’s handling became even more concerning. Cory and Mark told me the company’s claims department reviewed the camera footage and confirmed that the blower ripped the molding off my vehicle. Despite that, the claim was denied. They also initially refused to provide me with the claim resolution paperwork. I had to insist on receiving it. Then Jeff B. became involved. My understanding is that Jeff is responsible for launching new car wash locations, which makes his handling of this especially troubling. Someone in that position should understand the importance of accurately determining what happened when a customer’s vehicle is damaged. Instead, Jeff emailed me stating the claim was denied because “the part was put back on the car” and that the wash did not malfunction. That statement is false. The part was never successfully reinstalled. I left without it, and it remains off the vehicle because it was damaged. I immediately corrected Jeff. Instead of acknowledging this obvious contradiction and investigating why he was relying on incorrect information, they continued denying responsibility. This is what I find most disturbing about the entire experience. Based on what I was told and how this has been handled, it appears management understands what happened but continues to deny responsibility while ignoring or twisting key facts. Consider the contradictions: Cory and Mark told me the video showed the blower ripping the molding off. The molding was damaged and could not be securely reinstalled. I left the property WITHOUT the molding installed. I have used other local car washes with this vehicle without ever having this problem. Yet Jeff’s written explanation for denying the claim states that the part “was put back on the car.” These statements simply do not align. At this point, this is no longer just about replacing a piece of molding. It is about honesty, accountability, and whether customers can trust what management tells them after something goes wrong. Equipment can cause damage and businesses can make mistakes. A responsible company investigates, acknowledges the facts, and resolves the problem. What customers should not have to deal with is management providing conflicting explanations, refusing documentation until the customer insists, and continuing to rely on an explanation after being explicitly told that a key “fact” used to deny the claim is false. This could have been resolved simply: acknowledge what happened and replace the damaged molding. Instead, Cory, Mark, and especially Jeff B. turned a straightforward damage claim into a serious concern about how this company handles customer complaints. My warning to everyone in Indian Land and surrounding areas: inspect your vehicle BEFORE leaving. Take photos immediately. Document any damage. Get names. Request all claim documents. Most importantly, GET EVERYTHING IN WRITING.
• HL

  Handles Lighthouse

  Aug 10, 2026
  5.0
  I love the idea of having my car stay flat and not connect to a railing while going through a wash. What’s crazy is I can take my car to my dealership for a free wash. Which is why I don’t need a pricey wash. I feel just as confident about the care of my car as I do going when going to my dealership. I can’t say that about any other car wash.
• JM

  Joseph Minton

  Aug 9, 2026
  2.0
  To be blunt and straight to point. - Car wash itself is pretty good for $12 - Only one type of flat vacuum nozzle is available. No round nozzle - Vacuums are fairly weak and not very powerful - Parking vacuum stations don’t have any roof shade - Compressed air is available, but the hose has a short reach and the air pressure is somewhat weak - No free microfiber towels or spray cleaner. Those are only available if you pay extra through a hot vending machine style dispenser - The rug mat cleaning machines don’t inspire much confidence. It seems like they may primarily use water - Employees are extremely attentive and regularly check on customers. This can occasionally be a little startling when someone suddenly appears behind you 😅 My three experiences here have been pretty mid to annoying My most recent visit was partially my fault. I arrived at 7:55 PM and they close at 8:00 PM, so I should have checked the hours beforehand. I wish the employee had let me know they were closing soon when I arrived Instead, I parked and started vacuuming one seat. Shortly afterward, everyone’s vacuums suddenly stopped working, and an employee informed us that they were now closed. I will be going to either better quality washes or cheaper washes with more resources for now on
• RS

  Rachel Seanor

  Aug 8, 2026
  5.0
  I just locked my keys in my car as I was getting out to vacuum my car…obviously, not an ideal situation. But the guys at Tommy’s were the most kind, helpful people. They gave me water, hung out with me while I waited, and were genuinely just so great. I used Mark’s phone for like an hour and he didn’t even flinch—I’m so grateful. Now my car is sparkley—AND unlocked 🎆 thank you guyssss