Enterprise Rent-A-Car

Reviews

• MG

  Michele Goodyear

  Apr 11, 2026
  5.0
  Alexis is the best!!!! Flew into Hilton Head and had a Hertz reservation. There was no agent on duty. Alexis saved us and got us a car with Enterprise. Thank You Alexis!!!!!!!!
• MJ

  Mieko Johnson

  Oct 10, 2023
  4.0
  Very quick process with friendly staff! Not a very big selection of vehicles though
• WH

  Whitney Hill

  Dec 22, 2022
  1.0
  I recently rented a vehicle from this Hilton Head airport location and had the ultimate displeasure of interacting with a staff member by the name of Thomas. He was extremely rude and dismissive. When I first picked up my rental, I was not provided with my rental agreement and did not realize until a few days later. I contacted customer service and after speaking to two different agents on two separate phone calls, they stated they were unable to pull up the contract and I would have to go into the pick up location to receive my agreement. When I arrived back to the airport location I was waiting in line to speak with the agent. I explained to him the situation and he proceeded to gather some information from me and then stated that he could not help me and that he would have to call the office and they would send me an email with my agreement. I attempted to tell him that I had already contacted the office and they were unable to send me an email and was directed to come into this location to get my paperwork. Thomas, (the agent behind the counter), became agitated and stated "you called customer service but you did not talk to me, I'm Thomas and I say that they will send you an email because I can't help you!" I kindly asked Thomas to lower his voice and he said " I'm not going to deal with you." He then proceeded to shoo me to the side and take another customer that was behind me. I asked him if he could help me first before moving on to another customer, he then stated "You don't want to accept the answer I gave you, I don't know how to pull up the information so I'm done!" Thomas went to get another team member from the back to pass me off to. The young lady was most helpful. She listened to my situation quickly resolved the issue by printing out my rental agreement. I am disgusted by the treatment and negative attitude I received today when I was attempting to rectify an error that was initially caused by this location.
• DE

  Dorothy Elliot

  Oct 19, 2019
  3.0
  Great staff but car was dirty inside and out. Trash in car and not vacuumed. As a local I expected a better quality of service. Not a good first impression to our visitors
• ZS

  Zito Silva

  Jul 30, 2019
  3.0
  Rep just wanted to sign the vehicle inspection without actually visually inspecting the car. Had to take photo to prevent future altercation if they try to pin the blame on me.

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