Valvoline Instant Oil Change

Reviews

• SB

  Shad Boss

  4 days ago
  5.0
  It was great the vibes are real good and friendly
• CR

  Carmen Rodriguez

  May 6, 2026
  2.0
  Everything was fine, they were very friendly, but they gave me the wrong mille sticker.😬
• LW

  Lauren Wright

  May 4, 2026
  1.0
  I’m extremely disappointed with my experience at Valvoline. I paid nearly $200 for an oil change and transmission fluid service, only to discover a week later that the technicians never replaced my oil cap. After driving close to 1,000 miles, my engine was completely dry—something that could have caused serious damage or even total engine failure. When we checked further, we also found that my transmission fluid was extremely low, despite having paid for that service as well. We ended up spending an additional $80 out of pocket just to correct these mistakes. That alone is unacceptable, but the way this situation was handled afterward was even worse. The area manager, who I believe was named Bill, was incredibly unprofessional and dismissive. After initially contacting me at an inconvenient time, he failed to follow up as promised, and I had to repeatedly reach out myself. When we finally spoke, he constantly interrupted me, dismissed my concerns, and made assumptions about my knowledge instead of listening. He even implied that I didn’t know how to properly check my own transmission fluid and made condescending remarks about the mechanics in my family (which I only mentioned because he was so adamant that I have no idea how to check my own transmission fluid), including, but not limited to the following quote: "I don't care how many mechanics you have in your life. I've been one for 37 years and I am telling you that if I say you didn't correctly check the transmission fluid in your vehicle correctly then obviously I didn't". I cannot believe somebody in a position of power could feel comfortable saying this to a customer and not have to fear repercussions. At multiple points, his tone came across as demeaning and disrespectful. Rather than working toward a solution, he argued, deflected responsibility, and refused to provide any written acknowledgment of the service errors. When I asked to escalate the issue, he claimed he had no boss and said, “I’m all you get, hun,” which I found incredibly inappropriate and unprofessional, especially since later in the phone call he nearly broke down and started talking about how he was frustrated (ironic isn't it? His frustration matters, but mine doesn't) because he needed to resolve this in a timely manner in order to report back to his boss. While I eventually received a refund, the entire experience left me deeply uncomfortable. Mistakes can happen, and I was initially willing to give this location another chance—but the way management handled the situation completely changed that. I would strongly caution others before visiting this location. If something goes wrong, you may end up dealing with the same level of negligence, misogyny and poor customer service that I experienced. If anybody from Valvoline ever sees this who holds a position equal to or higher than regional manager, please feel free to reach out to me about this unsatisfactory customer service experience.
• CS

  Chauntae Scott

  Apr 21, 2026
  3.0
  I felt like it was too expensive. He at first quoted me $114. Then when I asked why he gave me a cheaper price. Stop gouging customers
• BB

  Ben Bulloch

  Apr 7, 2026
  1.0
  I went in to have my oil changed, air filter, fuel filter, and my tires rotated. They lost 2 of the air filter screws. They didnt do anything about it. Till i asked them about it. Never checked the oil after. They couldn't get the fuel filter off. And while rotating my tires. Sonny couldn't get one of my tires off. Due to not taking all the lug nuts off. It took forever. I had to go to another place. To have the fuel filter changed. Another customer came up to me. And told me watch them. I already was. I will not be going back. And I will tell everyone to not go there as well..

Frequently Asked Questions About Valvoline Instant Oil Change