Valvoline Instant Oil Change

Reviews

• BR

  Bee jay Robinson

  2 days ago
  5.0
  Very helpful nice employees Explain in detail my questions .. we will be going back
• AF

  Ajaye Franklin

  Jul 2, 2026
  4.0
  Survey Comment: During my oil change, I was shown a dirty Air Filter and asked if I wanted them to replace it. I answered "Yes" and was told the cost. They checked their inventory and reported not having the filter in stock. I agreed to paying for the filter and was told that they would contact me the next day to install the filter after getting it from the local Auto Parts store. I called the shop two days later after not receiving a call or email and inquired with the person that answered the phone if they had the filter and when I could get it installed. The person on the phone identified themself as the Manager and said "I was not here, when they promised you this..." I asked if there was record of the the transaction he could refer to and he began to double talk, stating that he wasn't present when it was ordered and he had no idea of the filter was in. I asked if he was the manager and if he had a method to verify what had been done in reference my filter and again received excuses and no answers. After a few minutes of going back and forth, I aasked the person if they thought this was a good Customer Service practice as he had no answers and never clearly answered my question. I became frustrated and demanded to speak with someone else and was told he needed to contact a higher headquarters to give me any additional information, again I asked if he was the manager and why as the manager could he not either a) check to see if they had the filter or b) refund my money!?! After a few more seconds the technician that had helped me (Donovan) overheard the exchange and stepped in. He assured me that the filter could be ordered and on hand by the time I got off work that afternoon, and as he would be there he would gaurantee the installation as promised. I arrived at the shop around 5pm and Donovan and another technician worked to install the filter and apologized for the earlier confusion. I am not certain if I would recommend this shop to friends and family based on the level of frustration I experienced after the fact, but the team on the initial contact was superb. My experience on day one was Excellent, however the lack of follow up and follow through from the staff, coupled with the infuriating interaction with the reported manager on day three would definitely limit my sharing of this service provider. Aljournal Franklin Elgin, SC
• JB

  Jeneane Branham

  Jun 22, 2026
  5.0
  Matt And u guys went out of their way to make sure that I was 100% pleased in taking care of with every issue I had. I was worried about the cost and they totally looked out for me and made sure that all my needs were met. I can’t thank them enough for all their help and their kind and swift workmanship.
• MK

  Michael Kirkland

  Jun 16, 2026
  5.0
  Quick, responsive to requests and questions, very friendly and seemingly caring to make sure all was taken care of.
• SR

  Sherry Robison

  Jun 5, 2026
  5.0
  The service techs were very friendly and professional, the kept me updated on the service they were doing. No wait time, in and out. Highly recommend.

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