AutoZone Auto Parts

Reviews

• AJ

  Aj James

  Aug 27, 2026
  4.0
  I heard about this place from a friend so I had to go and try it and I must say I was very impressed with the actual fried Chicken and waffles if you ever in that area I will tell you to please stop it you won't be disappointed
• LC

  Luis Cortez

  Aug 15, 2026
  1.0
  The staff was very rude and even the manager was in charge too! I bought an alternator that when I installed it, it came totally defective and I went to get a change, they just wanted to try to fix it and when I ordered a new one, they tell me that it takes 7 hours to bring it from a store that is 15 minutes away! There was no help or solution from the staff.
• CG

  Charlie Gallman

  Jun 23, 2026
  1.0
  Extremely disappointed with the customer service at the Conway AutoZone today. There was only one customer ahead of me, which wasn't a problem. The issue started when the employee helping that customer took a phone call and placed the caller on hold. After finishing with the in-store customer, instead of acknowledging me, greeting me, or offering any assistance, he immediately went back to the phone call. A few moments later, he finally said, "I need you to hold so I can take care of this person." I assumed he was referring to me since I had been standing there waiting the entire time. Instead, he put that caller on hold, answered another phone line, and began helping yet another customer over the phone. Throughout this entire experience, he never once acknowledged my presence—not even a simple "Hello" or "I'll be with you shortly." I find it hard to believe AutoZone wants managers representing the company this way. Basic customer service starts with acknowledging the customer standing right in front of you. Because of this experience, AutoZone lost approximately $400 in sales today. I took my business to Advance Auto Parts instead, where they were happy to help and take my money. This location seriously needs customer service training and a reminder that the customers standing in the store should not be ignored
• RC

  Ralph Connors

  Jun 6, 2026
  5.0
  Great place to find what you are looking for helpful stuff and friendly go out of there way to make sure your satisfied i can't remember his name but he was very helpful i was looking for gas line for my motorcycle we even exchanged pics of or bikes keep up the great work thank you.
• PN

  Paul NUssbickel

  Jun 5, 2026
  5.0
  Purchased wiper blades for a 2024 Honda CRV. When I attempted to install them I found it difficult to install with the various adapters. I returned to the store and one of the employees, Collyn, installed them for me. Very helpful and courteous. He certainly is a asset to Auto Zone.

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