Safelite AutoGlass

Reviews

• ES

  Ella Adventures (Solar)

  2 days ago
  1.0
  They seem to funnel so much business into their location. And before going it gave me a false sense that it meant something positive. NOPE! The manager was conveniently not there, front staff is rude and workers are obviously overbooked with work. Read through the poor reviews and skip the chain store.
• KK

  Ko Ko

  3 days ago
  1.0
  Only 5 stars will be for the person who fixed my windshield customer service is trash some lady called me threatening to call by 4 pm a few days ago telling me I owe them $900 for my windshield because my car didn’t get done being worked on til after business hours so the guy who fixed my car gave me my car and keys when they closed my insurance covered and paid for it but calling me is UNPROFESSIONAL ABOUT $900 for a billing issue that was fixed I’ll never be back or recommended anybody to do business with this unprofessional company they kept blowing my phone up even to this day they got paid scheduled appointments that I never scheduled and left voicemails this is harrassment beyond unprofessional and I don’t recommended anybody dealing with them my appointment was set for 930 am tech calls me at almost one pm that day to tell me they just started working on it was not done til 5:30 pm that’s why they didn’t get there money until my insurance called and paid them after finding out that lady called me about $900 and told me not to pay because I didn’t owe.a penny or a deductible please stay away from this location it’s better professional places to go to that value you and are professional
• NL

  Neil Longerbeam

  Jul 3, 2026
  1.0
  Leadership in this facility has zero clue what is going on in the business they manage. Field tech taking 4 hours to replace window, tell you to make an appointment at the shop for camera to be recalibrate, told it would 30 to 45 minutes. 3 hours later vehicle still sitting where I parked. No communication from leadership about running behind, then when told I was leaving to cancel my appointment they rush my vehicle in. I guess they don't like losing business but dont do anything
• MM

  MsMarks

  Jun 26, 2026
  1.0
  Glass replacement was good but everything else was terrible. Customer service front desk lady beats up my phone and text log 5x daily leading up to the appointment wanting me to confirm over and over again. Waiting room was tight and annoying, no coffee, no childs toys like they use to have. It was getting on 2 hours so I went to front desk to check on things and the black female receptionist put her finger up and mouthed "wait" as she was counting down her register. Place wasn't even closed yet. No techs were around so I walked to the side of the building saw my car was ready and walked directly into the shop where there was no one and grabbed my key and got the hell outta there.
• CC

  ciara chico

  Jun 9, 2026
  1.0
  I submitted a claim through my insurance company on June 5 and initially requested that the windshield replacement be completed by Auto Glass in Columbia, South Carolina. However, I was informed that they did not perform camera recalibration services and was directed to use Safelite instead through State Farm’s glass replacement program. On June 8, I had a scheduled appointment with Safelite to replace the windshield on my 2022 Toyota 4Runner. Because my vehicle is equipped with advanced driver assistance systems, I was advised that recalibration would be required and that the service could take up to three hours to complete. The technician arrived yesterday morning and completed the entire replacement and recalibration process in approximately one hour. I know this because I was exercising on my treadmill and monitoring the time throughout the appointment. Upon completion, I was given the standard instructions not to drive the vehicle immediately and to avoid washing it for a period of time. I followed those instructions and left the vehicle parked for the remainder of the day. This morning, when I entered my vehicle, I immediately noticed that the camera and mirror covers were loose and partially detached. Upon closer inspection, I discovered that the attachment rails on both covers had been broken off (see attached photos). In addition, the suction cup marks used during installation were never cleaned from the windshield, and the trim/seal on the driver’s side was installed incorrectly and appears to be facing the wrong direction. Based on the condition of the vehicle after service, it is difficult not to conclude that this was a rushed and careless installation. If the technician had discovered pre-existing damage, I would have expected that to be documented and communicated to me before leaving. Instead, I was left with broken interior components, an improperly finished installation, and additional concerns about the quality of the recalibration that was supposedly completed in a fraction of the estimated time. I am extremely dissatisfied with the workmanship and overall service I received. What should have been a professional windshield replacement resulted in damaged vehicle components and a noticeably incomplete cleanup and installation process. As a side note for other customers, I have since learned that you are not necessarily required to use the glass company recommended by your insurance carrier and may have the option to choose your own repair provider. Had I known that beforehand, I would have explored other options. I am requesting that Safelite address the damage caused during this service and provide a resolution for the broken camera and mirror cover components.

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