JTs Kia of Columbia - Killian

Reviews

• KB

  Katie Baker

  1 day ago
  1.0
  My recent experience with Kia has been incredibly disappointing, from the service I received at JT Kia and a second dealership to the complete lack of follow-up from Kia Corporate. Toward the end of August, I took my vehicle to JT Kia for recall work. They kept my car for approximately a week and a half. When I finally got it back, I noticed additional safety issues that had not been present before the work was performed. I brought those concerns to JT Kia because the problems appeared after their repairs. However, I was told the issues were unrelated to the recall work. After going back and forth with JT Kia, nothing was resolved. I left with a vehicle that still had the safety issues I had raised, feeling frustrated and unheard. That same day, August 28, I opened a case with Kia Corporate, hoping someone would take my concerns seriously and help resolve the situation. After waiting three weeks without hearing anything, I took my vehicle to another dealership to have the issues addressed at my own expense. I needed my vehicle repaired and could not keep waiting indefinitely for a response. The second dealership had my vehicle for two weeks. When I arrived to pick it up, my front passenger tire was completely flat. I was told there was a nail in the tire and that it was not their fault. Finding my vehicle in that condition after it had been in their possession for two weeks and receiving that response added to an already upsetting experience. Throughout this entire process, the lack of communication, customer service, and willingness to help has been extremely disappointing. Recall work is supposed to address safety concerns. Instead, I found myself dealing with additional problems, extended periods without my vehicle, out-of-pocket repair costs, and no meaningful support from Kia Corporate. As of this post, I still have not received a call from Kia Corporate about the case I opened on August 28.A customer reporting safety concerns should, at the very least, receive a timely response and a clear explanation of what happens next. This experience has cost Kia my trust and my future business. When I decide to upgrade my vehicle, I will stay far away from Kia. Customer service matters just as much after the sale as it does before it, and this entire experience has left me feeling that my concerns simply did not matter.
• AL

  Art “Chuck” Luciano

  Sep 21, 2026
  5.0
  I own a 2015 Kia Soul and it was in dire need of service. I am new to the Columbia area and picked JTs off the Google Maps search. Boy did I get lucky today. I'll start out saying this is by far the BEST experience I have ever had with an automotive dealer service department. My issue was with the major recall of the engine due to faulty piston rod bearings. Unfortunately, my vehicle was not covered due to some unusal circumstances. Although this was not very good news my Service Advisor Nik let me down real easy. He helped me understand the reasons. He spoke to me like I was family and not just another unknown customer. He was very professional and very personable. Even after his part was done he communicated with me and made sure I was taken care and left the line of communication open. I have had some less than satisfactory experiences in the past with other auto dealer service departments. All this made me feel good again about the Dealer Service program. Thank you Nik and Thank you Jts Kia of Columbia. You really are looking out for the customer.
• SB

  Sharon Bennett

  Sep 18, 2026
  5.0
  I had a wonderful experience purchasing my new Kia Sportage at JTs Kia, and I have to give a special thank you to my sales representative, Joy Bookhart! From the moment I walked in, Joy was friendly, professional, patient, and genuinely helpful. She took the time to answer all of my questions, explain everything throughout the process, and made sure I felt comfortable with my purchase. Buying a new vehicle can sometimes feel stressful, but Joy made the experience smooth and enjoyable. She never made me feel pressured and truly listened to what I wanted and needed. I absolutely love my new Kia Sportage, and I’m so grateful to have had Joy there to help me make it happen! If you’re looking for someone who is knowledgeable, personable, patient, and truly cares about her customers, I highly recommend Joy Bookhart. She was amazing from start to finish! Thank you, Joy, for helping me get into my beautiful new Kia! 💕🚙✨
• AC

  andrea clair

  Sep 15, 2026
  3.0
  I recently purchased a vehicle from this dealership and later discovered several charges and optional products added to my contract that I did not agree to. These items were never discussed with me during the sale, and the pricing on my paperwork did not match the actual selling price of the vehicle. I reached out to the dealership and scheduled a meeting with the finance manager. After reviewing everything together, they acknowledged the issues and removed all unauthorized add‑ons. The correction significantly lowered both the overall cost of the vehicle and my monthly payment. They also told me they were initiating additional training for their sales team and offered a small goodwill gesture for the inconvenience. I appreciate that the finance manager ultimately resolved the situation, but the experience raised concerns about how many customers may not realize similar discrepancies in their contracts. I strongly encourage anyone purchasing a vehicle here to carefully review every line item and ask questions if anything seems unclear or unexpected. In the end, the dealership did make things right, but greater transparency during the initial sale would have prevented the issue entirely.
• MD

  Melissa Dennis

  Sep 14, 2026
  5.0
  I recently purchased a 2023 Kia Sorento from JT’s Kia, and I couldn’t be happier with my experience! I initially came in with my heart set on purchasing a 2020 Kia Telluride. After test-driving that particular vehicle, I realized it just wasn’t the right one for me. I had always had my mind set on a Telluride, but I also had a budget and a specific monthly payment I wanted to stay within. Then I noticed the Kia Sorento—and I fell in love with it! Since I had my mind set on the Telluride, I was unsure about making the switch. The Sorento is a little smaller than the Telluride, but my sales consultant, Myles Thomas, asked me one simple question without putting any pressure on me: “How much room do you really need?” That question really got me thinking, and I realized I honestly didn’t need as much space as I thought I did. The Sorento ended up being the perfect choice for me! Myles was absolutely wonderful throughout the entire process. He was knowledgeable, respectful, friendly, and, most importantly, there was no pressure. He made the entire experience comfortable and enjoyable. The buying process was amazingly quick. My husband and I were in and out with my new Sorento in about an hour! Ron Tillman in Finance was also fantastic and was able to get me financed at a payment that was actually lower than what I had budgeted for, which was an amazing bonus! This is our second vehicle purchase from JT’s Kia, and it definitely won’t be our last. We truly appreciate the excellent customer service and the way we were treated throughout the entire process. Thank you, Myles and Ron, for making my car-buying experience such a great one! I absolutely love my new Sorento!