National Car Rental

Reviews

• SH

  Shanda Harrell

  5 days ago
  5.0
  Tia and Austin displayed outstanding customer service. They were very patient and accommodating.
• KO

  Kayrie Onyeji

  Sep 8, 2026
  5.0
  Outstanding experience with National Car Rental (as always). Timothy went above and beyond to make sure I was completely satisfied. I wanted a Honda Odyssey but it was not available. I reluctantly accepted the Chrysler Pacifica and it was perfect. Very clean and no issues. I'm loyal to National.
• PG

  Philip Gonzalez

  Sep 8, 2026
  2.0
  I rented a vehicle from this National location from 8/19 through 8/22. I’ve rented from National many times and have always had great experiences, so this was especially disappointing. This was the first location where I felt like I was dealing more with automation than the customer service National is known for. First, the vehicle was not full of fuel when I picked it up, and the attendant documented it. I also sent multiple messages through the text system asking how I should handle the situation, but never received a clear answer. I filled the vehicle as close to full as I could reasonably estimate and explained the situation to the attendant when I returned it. Despite that, I was still charged for additional fuel. After contacting customer service, the response was essentially that they would do me a favor by removing the charge. The charge was eventually reversed, but I shouldn’t have had to fight to correct an issue that was documented at pickup. The more concerning issue was the tires. All four tires were significantly underinflated and, in my opinion, unsafe. I tried to provide a picture documenting the issue, only to be told that they wait until the tire pressure warning comes on before checking and filling the tires. That is a dangerous practice. A TPMS warning light should not be the trigger for basic vehicle inspection before renting a car. One tire being low could indicate a slow leak, but all four being dangerously underinflated suggests the vehicle was not properly checked or maintained. I’ve had great experiences with National at other locations, but this location was a completely different experience. Rent with caution, and I strongly recommend getting more than a verbal if the vehicle is below "Full" fuel level and tire pressures yourself before leaving the lot.
• BC

  Bradley Cellier

  Sep 4, 2026
  4.0
  The National Car Rental staff at Charleston Airport (CHS) work with me to get in the car I want at my Company's allowable car class rate. They have also made transitions efficient when dropping off a corporate rental car to picking up a personal rental car, usually allowing me to keep the same car to avoid moving my luggage. The National staff at CHS are so far always professional and friendly. Opportunities For Improvement: 1. I wish National would open up a few locations in some business-heavy areas of my metropolitan area, because when I need to rent a car at their sister company with a local Enterprise, the experience is much different (not in a good way). I understand that the Enterpise locations are typically involved in personal rentals, as opposed to corporate rentals, and the staff do their best, but it just does not work as well. I usually end up frustrated. 2. If I have to rent a car with Enterprise because there is not a National Car Rental nearby, National should credit the rental to my National Emerald Club account. Instead, I am forced to earn Enterprise credits, which I don't want. They have not let me transfer the credit from Enterprise to National after the rental is complete. Overall, I am happy with the National Car Rental staff and experience at CHS Airport.
• KC

  Kerry Cooper

  Aug 27, 2026
  3.0
  We reserved a Jeep Wrangler and when we got there, the closest thing that they had was a Chevy Trax they did reduce our charges but we switched from other rental companies because we were consistently not getting the cars we reserved