Enterprise Rent-A-Car

Reviews

• DC

  Dillon Charles

  Aug 7, 2026
  1.0
  Had a reservation, for 3pm changed to 6pm called at 2pm to confirm everything will be fine. Got there at 530 and was told they had no vehicles till monday... 3 days later,. I asked why they didnt tell me that when I called. And they basically shrugged. I asked why they put a reservation if they had no cars. And he said a reservation on their website doesn't guarantee inventory. How does that make sense. All around terrible time. Went to hertz they sorted me out in a short time. And stayed a couple minutes past closing to help me out.
• CE

  Craig Edelson

  Aug 7, 2026
  1.0
  This place is a mess. There was another lady waiting at the auto body shop I was at for an hour for Enterprise to pick her up. We decided to get a ride together. They gave me a vehicle that had 10 miles left in the gas tank. The girl didn't even know how to read how much gas was in it and told me to bring it back with a quarter of a tank. Also I've been getting alerts that it needs an oil change immediately. I wasn't going to even leave a review until I started getting charged. I get $50 a day through my insurance company. Got a bill today for over $100 from then them saying it is for taxes. Anything these guys can do to charge you a little bit extra and rip you off they will do it. The place is total chaos. Now I have to work with my insurance company and my credit card company to get these charges removed. Their slogan is that they will pick you up but they can't even do that.
• BF

  Barbara Foster

  Jul 29, 2026
  1.0
  Reserved and confirmation email received. Pre check in complete except for payment. Then I get a call that they have no cars. What? I have a confirmation. Tough luck. Zero stars is what my rating!
• CH

  Crystal H

  Jul 26, 2026
  1.0
  Update: Unfortunately, my experience with Enterprise Rent-A-Car in Bluffton continues to get worse. I was charged $601.52 without any prior notice. I requested an itemized invoice/receipt last Thursday, and despite multiple requests, I still have not received it. There is no reason a customer should have to repeatedly ask for documentation on a charge that has already been processed. I also received a voicemail from Taylor regarding my rental. Instead of approaching the situation professionally, the voicemail came across as rushed, dismissive, and lacking any concern for the stress this situation has caused. Rather than explaining how Enterprise planned to resolve the issue, I was told that if Gerber Collision did not provide billing information by Friday, Enterprise may charge my personal card again. In the same voicemail, Enterprise acknowledged they are still waiting on Gerber to provide the necessary billing authorization. As the customer, I should not be caught in the middle of a billing dispute between two companies or be threatened with additional charges because they have not resolved it. I am also concerned by the inconsistent communication. State Farm advised me that Enterprise reported they attempted to contact me but were unable to leave a voicemail. Yet Taylor had no problem leaving me a voicemail today at the exact same phone number. I would appreciate an explanation for that discrepancy. Between charging my card without notice, failing to provide the requested receipt, inconsistent communication, and now the possibility of being charged again, this experience has been unnecessarily stressful and disappointing. I expected professionalism, transparency, and accountability. Instead, I’ve spent my time chasing answers and worrying about additional charges that stem from a dispute between Enterprise and Gerber- not something a customer should ever have to manage. I hope Enterprise’s corporate office reviews how this location handles customer communication, billing disputes, and documentation requests so that other customers do not have a similar experience. Original review: I’m extremely disappointed with my experience with Enterprise in Bluffton. My rental was connected to vehicle repairs being handled by Gerber Collision and State Farm. Once State Farm’s rental coverage was exhausted, Gerber Collision agreed to cover the remaining rental charges due to the continued repair delay. Despite this, Enterprise charged my personal card $601.52. I was not notified beforehand that this amount would be charged to my card. What makes this even more frustrating is that Gerber Collision emailed Enterprise AND called them directly to confirm that Gerber was covering the remaining rental charges after insurance. Yet my personal card was still charged. I called the Bluffton Enterprise location on Thursday and requested an itemized receipt and explanation for the $601.52 charge. I was told the receipt would be emailed to me. I still have not received it. Regardless of the billing dispute, I should not have to repeatedly request a receipt for a $601.52 charge that Enterprise has already processed on my card. At a minimum, I should be able to see exactly what I was charged for and why. I am now formally disputing the charge and escalating the matter. I would have much preferred to resolve this directly with Enterprise, but the lack of communication, documentation, and follow-through has made that unnecessarily difficult. I will update this review if Enterprise resolves the billing issue and provides the documentation I requested.
• LS

  Latrice Smith

  Jul 25, 2026
  1.0
  I had a reservation for 7/24/26 for a car, but was told that they didn’t have a car for me because it was already given to someone else. How can you give a car to someone else when I already had a reservation booked? I called customer service several times and was told someone would give me a call. I called again 7/25/26 and was told the same thing, still no response and no car. They tried to send me somewhere else wanting me to pay a higher price. No, I feel that at this point y’all need to find me a car and at a discounted rate. I’ve never had a problem with Enterprise but this is unacceptable and very disappointing.

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