Enterprise Rent-A-Car

Reviews

• TR

  Tranika Robinson

  May 13, 2026
  5.0
  I had a very welcoming experience at Enterprise! Jarvis was real pleasant and answered any questions that I had. He was able to accommodate me in several rentals that I have booked. He made sure I was in a vehicle that better fit my needs. I felt valued as a customer!!! Will book again!
• KW

  Kimberly Walls

  May 4, 2026
  5.0
  I’m Latoya Richards the whole team was very professional and friendly. Ray is very professional and has great customer service even the employees at the collision shop where my car was talk highly of her. And big shout out to Jarves Williams for helping me with an error that occurred on my end with my bank, he had gotten the issue resolved quickly. I appreciated him!
• DB

  Daniel Bustamante

  Apr 23, 2026
  1.0
  “Reservations” mean nothing. Reserved a specific vehicle type (seats 7) over a month in advance. They call me 3 days before reservation date asking if I need a 7 seat SUV. I tell them yes and they say okay and that’s the end of the conversation. Show up the day of to pick up and all they have is a Hyundai SUV that “seats” 5 and leaves practically no room for luggage. Poor customer service and poor communication. I wish there were other places to rent a vehicle here in Beaufort.
• RR

  R

  Apr 17, 2026
  1.0
  The Customer service at Beaufort, SC was very cold and unwelcoming. Arrived early with other customers to a locked door, which is ok. But, when they unlocked the door nobody told us, so everyone waited. After a fair amount of time went by, I tried the door and to my surprise it was unlocked. Would it be so difficult for the employee to inform customers that the door is unlocked and that they were open for business. Perhaps, a simple greeting “Good Morning.” Does this location have a manager, if so, why would they conduct business so poorly? The Pensacola office people, nice and friendly. Very disappointed in my experience at Beaufort, SC. Would only rent there if it was my only option.
• HH

  Harikrushnan B (Hari)

  Apr 8, 2026
  5.0
  I had an outstanding service from the Enterprise Beaufort team! I rented a car from their Savannah airport branch and was driving to Charleston when one of the tires blew. Since this location was nearby, I came in with the flat tire hoping they could help. The staff immediately assessed the situation and directed me to a nearby mechanic they partner with. It turned out the tire couldn’t be patched and a standard replacement tire wasn’t available. Only a more expensive brand was available and the auto repair shop was unable to get approval for it through the Enterprise corporate portal. The local manager immediately stepped in and said he would handle the internal follow-up. Instead of making me wait several more hours for a tow truck and a replacement vehicle, he coordinated directly with the auto shop and approved the higher-quality tire so I could get back on the road much sooner. I did end up waiting about 3 hours in total, but it could have easily been much longer without their flexibility and initiative. Really appreciate the customer-first approach and problem-solving here.

Frequently Asked Questions About Enterprise Rent-A-Car