Safelite AutoGlass

Reviews

• AW

  April WilsonSamuels

  3 days ago
  1.0
  I recently had the worst experience with safe life. They canceled an appointment. They didn’t get back to me so when I went to reschedule, I was told that I couldn’t because the order had been completed, which was a lie. I have then spent the past four days, trying to get someone to service me and to deal with the situation. I am so upset and so disappointed because prior to that I had been having a great experience. So what do I do now?
• KP

  Kara Parks

  5 days ago
  4.0
  This was the second windshield they replaced for me this year thanks to the roads around here but great job both times. My only complaint would be they said they vacuumed it both times and they clearly didn’t but that wasn’t a big deal.
• SW

  Sarah Wirtenson

  Aug 9, 2026
  5.0
  I recently had to get my windshield replaced and safelite was the only company that was able to order the correct windshield without an issue. I attempted to get this windshield replaced three other times but the auto shop kept getting the wrong windshield ordered because mine has tech features. I scheduled my appt at a time that was convenient for me. I received appointment reminders and a brief video on preparing for my upcoming appt. Since we live in an apartment complex we drove across the street to a Walmart parking lot where there was room for the technician to work. Our tech guy was quick and efficient. I should've called these guys sooner.
• AB

  A'miyah Blaque

  Aug 9, 2026
  4.0
  The installers were fantastic, however I had issues with the first windshield being the incorrect one, then the next windshield they said they were installing had scratches. Then no, you aren't installing it, and why would that even be a thing. The other issues are the fact that they wanted to charge me an additional $20 for the difference in windshields. I gave the correct information the first time, the price I was given is what I should pay. Had I been the one to provide the wrong info, then yes, the onus is on me. There was also an issue with a $100 discount. And good luck speaking to a human. But again the installers were awesome
• JK

  John Kennedy

  Aug 7, 2026
  1.0
  I had a appointment with safe glass for a back window and I was there twenty minutes earlier because I had a very busy day I waited a half hour for them to tell me they ordered the wrong window so I rescheduled a few days later I returned on time and they informed me that when they tried to reorder the window it was on backorder and I should be been contacted .( I wasn't ) I was told that they would contact me later that day for a ETA of the window I was not contacted at all We have been calling everyday for a week sometime more than once to find out when the window will arrive No Answer No Return Call . I understand mistakes and things happen but the customer service is very unorganized and they have no respect for their customers I will never go back and I will never recommend this place to anyone . The two times I was there waiting there were other customers there for multiple visits as I was I don't know how they preform their work because my window is still M.I.A. but the management Has Got To Go .