Viti Mercedes

Reviews

• LN

  liisa niemi

  2 days ago
  5.0
  I just traded in my paid for C300 for a newer C43 AMG from Brian Reidy. He as an excellent sales person not pushy at all and very friendly and respectful to me as a customer. I received a good value for my trade and an good price on the new car. Brian explained all the technology and features on the new car and did not rush. He also followed up with me twice after I took delivery to make sure I loved the car and did not need anything else. I look forward to having my vehicle serviced at Viti. A+ service.
• IG

  Igor Gukasov

  4 days ago
  2.0
  My experience with Viti Mercedes made me question this company’s culture of treating customers which was the only reason I did not buy a vehicle. Common sense says, when at the dealership and totally committed to buy a car that, based on every algorithm, is overpriced by 3K, you should definitely ask for a better price. My wife and I were looking to buy an old school G550 for our off-roading project. Landing in Boston on my way to Maine, I called Viti Mercedes to make sure they still have the vehicle I found on CARFAX, and headed in their direction opposite of my original destination to check it out. Sean, the sales person, met me with the vehicle running. I looked it over and drove it: the car checked out. I called my wife, got her approval, had funds available, called my insurance agent to inquire about adding it to our policy and went back to go over the logistics of returning my rental and signing the paperwork with Sean. Everything was smooth until I asked to talk with their manager. First I was told that Greg is busy. When I softly insisted, Greg came out of his office rather reluctantly. I told him that I would like to purchase this G550, even though he raised the eyebrow when I mentioned the off roading project. When I asked if he could give me a better price, he said “this car generated a lot of interest” (It’s been sitting on the lot for 40 days now) So, naturally, I asked where are all these people, while I am standing here now, willing to drive it home and my only ask is to get a better price. There are many ways to insult a person: Greg offered to give me a 200$ discount and a full tank of gas “to get me home to Tennessee” with a smug face. Yes, a 200$ discount on a 70K vehicle. For the most part, it was his demeanor during this short interaction that made me realize that I just wasted 4 hours of my life. Sean also realized what just happened, I thanked them both and headed for the door. Sean was nice, though. He asked me if I want to leave a deposit to secure a vehicle. Right. As I mentioned earlier, there are different ways of telling a person that the price is not negotiable. Anyway, I might’ve expected too much: upscaled dealership, luxury vehicles, etc. Even though, Sean mentioned they would prefer to sell it to a local buyer (more money servicing the vehicle, I thought to myself) After all, maybe my bad experience is not a bug but a feature.
• LM

  Lori Raffa Maxwell

  Aug 27, 2026
  5.0
  I had a fantastic experience buying my new car from Maurice Lowman! He really listened to everything I wanted and made sure I was completely happy with my choice. He was patient, knowledgeable and never pushed me toward something I didn't want. I felt supported the whole way through and I'm thrilled with my new car! Highly recommend!
• GC

  Greg Chambers

  Aug 20, 2026
  5.0
  I'll keep this brief (sure I will). I'm a used 2017 GLC300 owner who purchased from Carmax and had an a/c line issue that I purchased the replacement part at a MB dealership south of Boston parts department. I made an appointment with said dealership to have it installed and was informed at 3:30pm (appointment was @ 7:30am) that their mechanic wasn't comfortable installing a part supplied by the customer even though I bought it 20 feet from where he stood and had my receipt and the OE part # tag on the part. Said they would charge me 8 hours labor ($1,800) for a 1 hour job. Needless to say I didn't care for the service writer's attitude toward the whole situation so I told him put it back in the front seat and I'll take my vehicle elsewhere. So as you can see I was leary about bringing my rig into another MB dealership for a warranty issue with the PC valve replacement. WOW what a difference from my first experience with an MB dealership. Ray my service writer and the Viti team were awesome from start to finish. Was expecting to be waiting for 5-6 hours, they got me out of there in 2.5 hours. They didn't charge me a dollar for the mfg warranty replacement, waiting area was clean and stocked with snacks, coffee, waters, napkins you name it. Ray called me in to the service dept, and I was waiting for the bomb to drop, he told me I was all set, said my vehicle was out front washed and ready to go. Again, $0 cost to me and the check engine light was finally off. They not only washed my SUV but detailed the rims, cleaned my windows inside and out, vacuumed the carpets and detailed the floor liners. I was extremely impressed with my Viti experience and will definitely recommend to anyone that drives an MB to bring it here and stay far, far away from the other dealership for sure!!! Thanks again Viti folks!
• KS

  Kenneth S

  Aug 19, 2026
  5.0
  Fantastic car-buying experience. From start to finish, John and Chris were incredibly professional, making the entire process easy, stress-free and enjoyable. Viti is definitely at the top of my list for my next purchase, and I’d highly recommend them to anyone looking for a great car-buying experience.