Melvin's Tire and Auto Service Centers

Reviews

• JB

  Jennifer Bompane

  2 days ago
  5.0
  I had a great experience at Melvin. Steve and Alek did a great job. They worked with me from start to finish. I truly appreciate all the work they did and highly recommend this location and staff. Michelle at the front desk and Dwayne the manager I worked with all were so helpful. Everyone was top-notch and really did a great job.
• AD

  Armand Dubois

  2 days ago
  1.0
  Worst tire service I have ever seen. The manager that worked there couldn’t even do an alignment right. I waited for over an hour and a half only for them to tell me it was gonna cost me to have suspension work and I should bring it to the dealership. The alignment was so bad that with the tires straight my wheel was turned to the right…. I brought it to the dealership and they were done in under an hour. My truck has 40k miles on it so it wasn’t a big surprise that nothing was wrong the suspension. I highly suggest avoiding Melvin’s for any service at all.
• LA

  Laurie Anderson

  Aug 27, 2026
  1.0
  A routine oil change was done incorrectly, causing the low oil pressure light to go on within 3 days of service, and there was a large puddle of oil on my driveway. When I brought the car back, the technician who looked at it called us and said he had drained the oil and refilled with more oil-did not comment on why the pressure light had gone off and how the oil got to be on my driveway. When we went to pick it up the desk person said- no the oil change had been fine, it was the oil pressure sensor light that tripped and it was reset and it worked properly. No explanation for the oil in my driveway . Clearly the first oil change was done incorrectly and the service people lied about it. I ended up bringing the car to the manufacturer dealer who noted oil residue was under the pan, and given the scenario described, the plug had not been replaced correctly with the oil change at Mavis. When I called to discuss with the Manager Duane, he said since my car is running fine, the work was done properly, became belligerent said that I was implying they had not been honest about what had gone on, and offered me only a discount for future service instead of an apology for the inconvenience and safety issue they had created by the oil change having been done incorrectly. He had no concern for the safety issue presented by their mistake, and refused to admit a mistake had been made.
• JP

  James Pray

  Aug 27, 2026
  1.0
  ALL FAKE REVIEWS!! Smithfield location STOLE my 2001 f350! June 2026 Told me they were fixing a tire, their tools were in the truck. Called back I was told “we can’t locate the tire” this was after their “losing the key” early 2026, me paying for one to be made. So they “wanted to help” and said they took a slow leaking tire off to repair. Nobody knows what’s going on, nobody can call back, manager is always busy. All of these good reviews are entirely FAKE!! This place is going to be shut down and I will see to it!
• SF

  Steve Frigon

  Aug 19, 2026
  1.0
  Absolutely terrible experience from start to finish. I called Monday and scheduled an appointment for Wednesday morning to have four new tires installed and an alignment performed if needed. I arrived at 8:00 a.m. and found about 10 customers standing outside. The doors were finally unlocked around 8:05. At the counter, they didn’t want my reservation number. Instead, they asked me all the same questions and collected the same information I had already provided over the phone. They asked me twice what time I needed the vehicle back, and both times I clearly said noon. Noon came and went without a call. I waited all afternoon. At 4:30 p.m., I finally called them and was told my car was only then being pulled into the shop—more than eight hours after I dropped it off. They told me to head over because the work would be completed quickly. When I arrived around 5:30, I inspected the car and discovered that three of my four rims had been scratched and damaged during the tire installation. It somehow got worse. The alignment printout showed that the alignment was actually worse after they worked on it. Several final measurements were still out of specification, including the rear toe, and they handed me the sheet clearly showing the car had not been properly aligned. They also recorded my vehicle’s mileage approximately 20,000 miles lower than the actual mileage. That error makes it appear the new tires were installed 20,000 miles earlier than they really were and could create problems if I ever need to make a treadwear warranty claim. So after an appointment that took nearly the entire day, I received damaged rims, an alignment that was worse than when I arrived, and inaccurate warranty paperwork. Completely careless and unacceptable work. Please go somewhere else if you care about your vehicle and want the job done properly. To be continued. I’ll update this review after giving management the opportunity to make things right. We’ll see how they handle it. 6/21 Update: I spoke with the store manager, who was nice, apologetic, and handled the conversation professionally. He refunded the alignment charge and provided corrected paperwork showing the proper mileage. The store has also agreed to repair the damage to my wheels. That has not happened yet, so I will update this review again once I see whether the repairs are completed properly. I appreciate the manager addressing some of my concerns, but the overall experience still should not have happened. Four new tires, balancing, and an alignment were completed in a very short time, the vehicle was returned with multiple alignment readings still outside specification, the mileage was recorded incorrectly, and my wheels were damaged during the service. The manager’s response was a positive step, but the final outcome will depend on whether the wheel damage is actually repaired as promised.

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