Enterprise Rent-A-Car

Reviews

• EB

  Elroy Black

  3 days ago
  5.0
  Cory provided excellent customer service and a timely shuttle ride to the Amtrak train station.
• DH

  Devon H

  4 days ago
  5.0
  The guys who work here are really friendly and helpful. I highly recommend this location specifically.
• YY

  Yen Leng Chow (Yen)

  Aug 28, 2026
  5.0
  I’ve booked a rental here for 3 times now and every time the staff here has been amazing. They are quick and efficient and are always ready to assist with any issues. My favorite branch by far!
• CB

  Carter Benton

  Aug 10, 2026
  5.0
  Had a great experience with the car and service by Emily. Easy and quick check-in. Vehicle was clean and a follow-up call to ensure everything was satisfactory,
• JJ

  Jesse

  Aug 6, 2026
  1.0
  This was by far the worst Enterprise location and the worst employee I have ever dealt with! I booked my car weeks ahead, received multiple confirmation emails, and completed the entire check-in process within 12 hours before pickup. Everything showed that my reservation was confirmed and ready to go. When I arrived at the location, the lady there just looked at me and said, “There is no vehicle for you today.” After I showed her my confirmation and check-in status and asked her what happened, she did not explain anything. She did not apologize. She did not even seem interested in helping. She just kept repeating “We have no vehicle for you today,” like that was somehow an acceptable answer for her customers. What even worse was that she also tried to lie to me more than once. I asked whether another Enterprise location nearby had a vehicle. She pretended to check her computer for literally about two seconds and then told me that NONE of the Enterprise locations in the ENTIRE Providence area had any cars available. I am not exaggerating. That is exactly what she told me. I called Enterprise customer service the second I walked out of the store. They immediately told me another location only about 15 minutes away had plenty of vehicles available to book right away. So why did she tell me there were no vehicles anywhere? Why couldn’t she spend even one minute helping me find another location? She was completely fine with leaving me stranded in a city I was visiting and ruining my entire travel schedule. She clearly DID NOT CARE at all. Then she claimed that she had tried to call me earlier, but nobody answered because the last digit of my phone number was supposedly incorrect. That was also A LIE. I checked my reservation page and my check-in page right there, and my phone number was correct on both. At that point, it honestly felt like she was just making up excuses to get rid of me. Her attitude was absolutely horrible from beginning to end. She stayed sitting far behind the counter the entire time. She did not stand up, come over, offer any solution, or say even one simple “I’m sorry.” Nothing. She acted annoyed that I was even asking questions and clearly wanted me to leave as quickly as possible. I have never seen someone working in customer service show so little concern for a customer. A confirmed reservation apparently means nothing at this location. They can leave you without a car, give you false information, refuse to help, and not even bother to apologize. Avoid this location, especially this employee. Enterprise needs to seriously investigate what happened here because this kind of behavior completely destroys trust in the company.

Frequently Asked Questions About Enterprise Rent-A-Car