National Car Rental

Reviews

• JL

  John Lohrmann

  2 days ago
  1.0
  Normally the Emerald Aisle is a good thing but this trip I had to get in line and it was over a 20 min wait. No one came out to help and there was a huge line by the time this single customer was finished. The worst part was when the surprise drop-off charge came for picking up a Washington plate car from the Portland airport, and then dropping off the “Washington car” at the Seattle airport. National seems to be padding their profits via add on fees.
• MZ

  Michelle Zeid

  4 days ago
  5.0
  I had an excellent experience with National Rental Car at Portland International Airport this past Saturday, Thanks in large part to Sarah and her manager. They both provided exceptional customer service and went above and beyond to make sure everything was handled quickly and professionally. There was an unexpected issue with my bill, but Sarah and her manager promptly looked into it and corrected it with absolutely no hassle. I truly appreciated how friendly, responsive, and accommodating they were throughout the return process. It’s refreshing to encounter people who genuinely care about providing great customer service. Sarah and her manager definitely set the bar. It’s this level of fantastic customer service that keeps me coming back to National Rental Car.
• CB

  Carlos Bracamonte

  Aug 18, 2026
  5.0
  I need to recognize Alan, Yarik, and Laah for their customer service. I had a last minute business trip, leaving early the next day. I was having issues booking reservation through my business travel agency as this was all happening late in the day. The reservations I was placing on my end weren't going through. Alan noticed me trying to figure things out on my laptop with no success. He offered his help and assisted me through the whole process securing me a car and reservation. Alan took care of everything quickly and was able to get me on way not wasting any time. This was important to me because I had to leave early the next morning. The time he saved me with everything, helped me get home and get ready and rest up. It was a huge sigh of relief for me, and it was because of his knowledge and help. Laah also helped me out pointing out changes and upgrades I could do on my reservation which I did even consider. It was going to be a long trip and she made great suggestions on which would be a good vehicle for the trip I was about to take. Her advice and the change in the vehicle made the trip a lot more enjoyable. With long hours on the road, the luxury of comfort was appreciated. I had to cancel my old reservation and re book it with the new vehicle Laah suggested. Alan came through again, handled my new reservation updating everything quickly and efficient not wasting any of my time. After I returned from my business trip almost 3 weeks later. I had to place another reservation for business. For whatever reason, the person at the counter was unable to make a reservation for me. With the help and assistance from Alan a couple weeks ago, I went to the parking garage to see if he was available to help me out again. Yarik was the first person to approach me to ask if I needed help. I explained my situation and mentioned Alan had helped me out a couple weeks prior. Yarik remembered me from that scenario and started to assist on what I needed without hesitance, helping me out and getting things set in motion. He was able to look up my past info and secure me another reservation. I am now set for my future booking and don't have to worry about m y reservation, that peace of mind is what an experience should be all about. I'd like to recognize these three individuals for their help and quality in professionalism helping me out. They all set a great examples of customer service and exhibited great attitudes by getting the job done. Employees like this and the service they provide are reasons why I stay, prefer, and recommend national rent a car. They are the face of the company. Thank you again Alan, Yarik, and Laah :)
• BL

  Brandon Larer

  Aug 17, 2026
  1.0
  Right before/after finally hitting executive elite, yes ive had nearly 25 rentals this year through them, I'm starting to encounter problems and bad customer service frequently. After picking up my car last night, the lady who helped me out at the gate greeted me with " oh, you again " like somehow me being a frequent customer is a bad thing? She ALWAYS has an attitude with me, distbite me being extremely nice. When she finished up the paperwork, she just dropped my licence in my hand and opened the gate and didnt say a single word. Didnt explain anything about my contract, or that I would get a text with info, that I was set to go, etc. Just gave me my licence, opened the gate and walked away. Yesterday was my 3rd rental as executive elite, my 1st trip I asked the guy about how executive elite earns rental rewards a day faster, and he said yes and also have free upgrades such as acura suvs sometimes. My 2nd rental I asked about that, they said they do sometimes but none were available. I asked where they would be at, and he pointed to a section full of cars. So I was kinda confused, that whole section is where those cars would be, but none of the cars there, are available? My 3rd trip as executive elite, I asked again about the perks. The girl at the front near the premier cars said I can choose any car in executive isle, but had no idea about what executive elite gets. So I asked about the cars over there in the reserve section, which is the area they pointed to my 2nd time where " no cars are available " and she said I could pick a car from there if i wanted to. But it would be a upgrade, and upgrade only get 150 miles per day, then charged per mile. Crazy cause ive had about 5 cars from there, and not once have they ever mentioned that to me. So I pay extra per day, to go from unlimited millage , to a millage restriction and they expect you to read the 3 page contract, that they DONT PRINT OUT FOR YOU, but email you. Ive had so many problems the last 7 or 8 rentals, all because of communication errors on your side with employees at the pdx airport location. They really need better training. Wish I didnt have to wait til executive elite to get the terrible service ive been getting recently!
• SG

  Scott Gibson

  Aug 17, 2026
  5.0
  For the first time ever, I had a flat tire on my rental. (I do not blame National for the flat; it was something in the road.) But how National handled it was excellent. I contacted National and the agent took my information and said the car would be towed and that they would provide an Uber for me the next morning to take me to the nearest National/Enterprise location. I figured that it would be hours before I heard from the towing company. However, within minutes, I received a call from the towing dispatcher to confirm my location. After I got off the phone with them, I received a call within a couple more minutes from the driver of the tow truck, who said he would be there in 10 minutes. The driver showed up, got my keys, and towed the truck. (From the time I contacted National until the tow truck driver showed up was less than 30 minutes.) I received a text message from National with a link to contact Uber. I went to bed and clicked the link the next morning. The Uber driver showed up in less than 10 minutes and took me to an Enterprise location just a few miles away. They were ready for me and got me a replacement vehicle within a couple minutes. While nobody wants to have a problem with their rental vehicle, National handled it very well.

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