Enterprise Rent-A-Car

Reviews

• GP

  G P

  1 day ago
  5.0
  Had the perfect rental and got us in and out in quick order. Manager Ryan Parsons is friendly and professional.
• DS

  Daniel Step

  Oct 8, 2026
  1.0
  Tim at the front desk sucks. Horrible customer service skills, it's like talking to a brick wall. He should get fired or investigated. He was no help at all with my family getting a rental. Mark, the manager was nicer, but still disappointed with this horrible branch.
• CR

  Cherie Raglin

  Sep 23, 2026
  5.0
  Enterprise means excellent service, ease of use, and the BEST customer service in general compared to any company in any industry. Have been using them for many years and always very happy with every aspect of the rental experience. I also use them abroad. Their service is uniformly excellent where ever you go.
• II

  Igor

  Sep 17, 2026
  1.0
  They told me they had a car available and that it would be ready at 12:00. I took a taxi there, and they just told me, “Sorry, we don’t have any cars available.”
• MB

  masuma bahar

  Sep 14, 2026
  1.0
  I rented a vehicle from this location for approximately two weeks, and unfortunately, my experience with them was very disappointing. On the day I returned the vehicle, an employee brought me the return paperwork and asked me to sign it. I reviewed the paperwork and asked what it meant. I was told that it showed I had a $0 responsibility and that the insurance company would cover the full amount for the days I had rented the vehicle. Based on that explanation, I signed the paperwork and returned the vehicle. When I got home, I noticed that I had been charged for three additional days. I immediately contacted the rental company to ask why I had been charged. I was told that the insurance company had not paid for those three days and that I was therefore responsible for the additional charges. I questioned this because the paperwork I had signed clearly showed that my responsibility was $0. I asked them to contact the insurance company to clarify the situation. I was initially told that the manager would contact the insurance company and that my money would be refunded once the issue was resolved. I continued following up for approximately 10 days to two weeks. Eventually, when I called again, I was told that they could not refund my money and that I needed to contact the insurance company myself. I then contacted the insurance company, and they were very surprised to hear about the additional three days. They confirmed that the rental company had never contacted them regarding the additional three days or requested payment for them. In other words, the rental company had already confirmed on my return paperwork that my responsibility was $0, but instead of contacting the insurance company to clarify the additional charges, they charged me directly and later told me to resolve the issue with the insurance company myself. The insurance company reviewed the situation, reimbursed me for the amount I had been charged, and apologized for the inconvenience. This experience was extremely frustrating and concerning. The communication and handling of the billing were not professional, and I was left to resolve an issue that should have been handled between the rental company and the insurance company. I would not recommend this location based on my experience. If you choose to rent from them, I strongly recommend carefully reviewing all paperwork before signing, keeping copies of everything, and checking your account for unexpected charges after returning the vehicle.