Toyota Of Newport

Reviews

• TG

  terry galliher

  Oct 8, 2026
  1.0
  I usually never leave reviews but in this case I have to. Your company should be ashamed of yourselfs for trying to absolutely rip me off. I came in for brake light problem and your people just lied and lied about everything. You wanted to charge me $700 for repairing my lights. it was a fuse and nobody ever looked.it cost me less than a dollar to fix. Shame on everyone that works there you are all a bunch of lying thieves. And I've already told a dozen people in town about it and I'll tell a hundred more.
• DS

  Donna Swiger

  Oct 5, 2026
  5.0
  Incredible experience buying a used car here! Right from the start, Brad, my Sales Consultant, greeted me, making me feel comfortable, and welcome. He was exceptional throughout the buying process. I spoke to Brad before arriving at the dealership, told him what I was looking for, and he found a car that met my requirements. It was out in front waiting for me to test drive when I got there. However, the true test of a dealership is how they handle post-purchase worries. I noticed a minor issue after getting the car home that caused me great concern. They got me in the very next day! Ryan, the dealership Inventory Specialist, greeted me with a kind smile and put me completely at ease. Dan, their Service Advisor, was absolutely amazing. He patiently listened to my concerns and after the inspection/service, kindly explained what was happening and showed me it was nothing to worry about. They resolved everything with big smiles and courteous care. Thank you Toyota Of Newport! I can't recommend this team enough!
• JM

  Jim Maire

  Oct 4, 2026
  5.0
  My wife and I were on a long overdue vacation and probably the last one like this we may take. On the second day of the trip (we left from Salt Lake City) my 2008 Tacoma with trailer in tow, started having bad vibrations and chirping that you could hear and feel. We were in northern Oregon on the coast and I called the nearest Toyota dealer for some help only to be told they couldn't get the truck in for at least 3 days. We had campgrounds and motels reserved, that as anyone who travels knows had to be reserved well in advance. We had a campsite reservation in Garibaldi for two night and the day we were to arrive there I called Toyota of Newport and was connected to Service Advisor Dan Clanton. Dan listened to my problem and said he could get me in the next day. The next day we left our trailer at the campground in Garibaldi and carefully drove the Tacoma to Newport. Dan listened to my description of the problem and he and hIs crew immediately diagnosed the problem and said they could have it back to me the next day. Then Dan called the rental car agency (big shout out to the folks at Enterprise Rental) and got us a deal on a rental car and we drove back to our campsite in Garibaldi. The next morning we left bright and early and headed back to Toyota of Newport. About half way there Dan called to let me know my Tacoma was ready to go. We were able to drive back to Garibaldi, get our trailer and head out to our next reserved motel without missing a beat. I think we all know that in this day and age this kind of treatment is unusual, Dan and his crew treated us with dignity and exceptional service that is lacking most of the time. So, Dan, thank you and all of your mechanics for getting us back on the road to enjoy the rest of our vacation. Toyota of Newport should be proud to have you working for them. My wife and I thank you from the bottom of our hearts.
• RL

  raysha lapham

  Sep 18, 2026
  5.0
  When I started looking for a new Toyota, I went to Toyota of Newport’s website and realized Ken Wood was now there. I immediately reached out to him, told him what I was looking for, and he patiently helped me test drive several vehicles until I found the right one. Ken was thoughtful, patient, and genuinely cared about finding the right vehicle for me. When he wasn’t available, Jennifer stepped in to help, and between Ken, Jennifer, and Josh, the entire process was simple and stress-free. I never felt rushed or pressured at any point. We’ve now purchased a second vehicle through Ken because our first experience was so great. Ken’s got your keys!!!
• AB

  Alex Browne

  Sep 10, 2026
  1.0
  We brought our car in to be diagnosed after owning it for four months. Unfortunately, the purchase was a mistake and the car cannot be driven at present. Putting that to one side, over the course of over a week, we never got the same person and were given different answers every time. One person said it hadn’t been looked at. Another said it had and would be between 4 and 5 grand to fix. They suggested just trading it in, which is not an option for us - and what would we even get for a broken car? Depending on who you spoke to, it had or had not been diagnosed. One person tried to contact another dealership to help us, but no one ever followed up and our calls were never returned. We did all the calling. The final call was with the sales manager, who just ruined any chance of ever working with them again and ended any attempt to resolve this. When I called and got the sales manager, I was openly laughed at, spoken to incredibly disrespectfully and like I was a hysterical fool, and told there was no diagnosis even recorded. Frustrated, we decided nothing was being done and no help was coming, so we decided to just take it back. When my husband showed to up pick up the key and have it towed back home, every person cleared the sales floor and closed their doors, leaving one guy on the couch on his phone to give him the key with, surprise, a paper with the diagnostic report. Do yourself a favor and maybe don’t buy there, or, if you really have to, treat yourself to the extended warranty. You’ll need it, lest you be mocked and ridiculed when an issue inevitably arises just after 90 days. This is not how you treat people in any community, but especially in a small one that is supposed to look out for one another. Shame.