Enterprise Rent-A-Car

Reviews

• TB

  Tom Bidot

  1 day ago
  3.0
  My recent experience at this location was quite challenging, primarily due to apparent operational inefficiencies. There appears to be a significant discrepancy between information provided over the phone and the realities encountered on-site. This lack of consistent communication led to several instances of miscommunication. I was directed to this facility for rental services. While the initial call to arrange the rental was efficient, subsequent interactions proved problematic. Upon calling back to finalize arrangements, I encountered confusion among staff regarding my booking, though my information was eventually located. Upon arrival, I was presented with three different vehicles, none of which were suitable, and meet the requirements on ther end unless I paid more or the cars were just dirty resulting in a considerable expenditure of my time. I was compelled to leave and return at a later, more convenient time. Furthermore, I was initially informed that my vehicle could be left at the repair shop for pickup by your team. However, when I contacted the facility to confirm this arrangement, I was informed that I would need to personally drop off the vehicle.
• DE

  Diego Evan

  2 days ago
  1.0
  The cars you are renting record your every word and movement without consent. Be sure to understand you are not in your vehicle. The company should explain this before handing them out
• LC

  Linn Chandler-Goode

  Aug 21, 2026
  5.0
  Riley was absolutely awesome when we were renting a car from Enterprise in Medford Oregon. They were efficient, professional and very personable. Will not hesitate to use Enterprise in the future if we need to rent a car.
• DH

  Deb Henwood

  Aug 20, 2026
  5.0
  We had rented a car for 2 days. My husband had just passed away a week before and after paying final expenses, my credit card apparently had a hold due to the large charge for the cremation. I was almost in tears trying to return and pay for the rental, having the credit card denied and just emotionally exhausted from my loss, I just wanted to go home. Your amazing assistant manager, I believe, (returned 7/25/26 at noon) Offered to put my account on hold ( I rent only from that location)and I told him I'd be in Monday to pay. He totally read the situation and responded with kindness. I was there first thing to pay the next business day. I, again thanked this young man for his kindness that day.
• SW

  Snow White

  Aug 1, 2026
  1.0
  I wish I could give two separate ratings because the employees were genuinely kind, professional, and helpful. Their customer service was 5 stars. Unfortunately, the rental experience itself was the complete opposite. I made a reservation and arrived at my scheduled time, only to find that there was literally one vehicle available. The lot was practically empty, and I was told I could either take that car and wait for it to be cleaned. How can a car rental location operate with only one vehicle available for customers? To make matters worse, after waiting for it to be cleaned, the car was still dirty when they handed me the keys. It was incredibly disappointing. On top of that, the vehicle itself appears to have an electrical issue. When I turn the car off, remove the key/fob, and open the driver's door, the radio continues playing. I've tried multiple times to make sure I wasn't missing something, but the music keeps playing even though the vehicle is completely turned off. Operating a vehicle isn't rocket science—when the car is off, the electronics shouldn't continue running like that. At this point, I'm honestly concerned about ending up with a dead battery because something clearly doesn't seem right. If you're going to operate as a car rental location, customers should have actual vehicles to choose from—especially when they have a reservation. Being told, "This is the only car we have," defeats the purpose of making a reservation in the first place. And if you're only going to have one vehicle available, at least make sure it's clean and in proper working condition. The staff did the best they could, and I truly appreciate their professionalism and kindness. However, the location itself was a huge disappointment. Great customer service, terrible inventory management, questionable vehicle quality, and an overall frustrating experience.