HD
Heather Davis
Oct 13, 2026
Whats the point of an appointment if you’re still waiting an hour later to even see your vehicle go in the bay. Wait….now waiting an hour and 20mins
JT
Jason Trinder
Oct 10, 2026
Five stars for Les Schwab on 11th Avenue! Buell went above and beyond. Before I could even get out of my truck, he was already at my door with the biggest smile on his face, ready to help. He walked me through four different tire options without any pressure, worked around my schedule, and got the job done fast. Within an hour of dropping off my truck, I received a call saying it was ready. As a veteran, I also really appreciated receiving a veteran discount. It’s great to see a business that recognizes and supports those who have served. I highly recommend Les Schwab on 11th Avenue to my fellow veterans. Excellent customer service from start to finish. I would, absolutely recommend this location to anyone looking for tires. P.S. Huge thanks to Buell for making everything so easy and getting me back on the road the same day. His positive attitude, cheerful personality, and genuine enthusiasm for helping customers really stood out. As someone who manages employees myself, I can honestly say that if I had a position available, I’d hire that young man in a heartbeat. Les Schwab has a great employee in Buell.
DAMAGED A VEHICLE, ASSISTANT MANAGER BRUCE DAVIS. DOESN’T SEEM TO WANT TO TAKE RESPONSIBILITY.. 09/30/2026
The car literally has 1 mile on the odometer. It’s like brand new.
I arrive back at the Les Schwab, to see that my rear fender skirts have been taken off. I quickly take a look to see why they did that, and immediately notice a chip on my driver side quarter panel where the fender skirts sits. That chip wasn’t there when I dropped it off.
So I go inside and ask what to do when my vehicle was damaged, Bruce says let me come see the damage. And states after viewing, “how do I know that we did that” The area that was just chipped, he goes to pick at the chip, flaking away the paint even more in the process. If it wasn’t damaged before, it definitely was now. I asked : what technician was working on my vehicle? He replied Trevon, I then asked the manager if we could ask the technician and if he would admit to damaging the car. He said no. and Denys the damage, despite having photos prior to the car getting dropped off. After having a few words I got a claim form, so we will see how this pans out.
As a car dealer who has been using this business for years and brought tens of cars to get serviced. I am very very disappointed in my experience today.
LL
Lily Lunnemann
Sep 29, 2026
Longtime customer of Les Schwab! Been going since 1999. Nobody is perfect but gosh darn it if they don't keep me coming back for the quality service and products.
Everyone has different experiences, but I have never felt pressured or talked down to. I just get the facts and get whatever help I choose. Or not. I love buying tires from them, too. Any time I have any tire concerns with their tires I come straight in and they always help, often at little to no cost.
Awful. Avoiding accountability, their “pre trip check up” is awful. Called this location the DAY AFTER i got a check up at the division location and lady on the phone dodged when i asked about a discount, saying “something may have happened between now and then” like what? Like your company not actually checking my tires?? I went to Eugene Tire Center and got hooked up with a $65 tire, don’t go to Les Schwab