Hyundai Eugene

Reviews

• SP

  Stacie Peacock

  3 days ago
  5.0
  ⭐⭐⭐⭐⭐ Best Dealership in Town! We had an absolutely wonderful experience! This dealership truly goes above and beyond to make sure there is a solution to any obstacle, while always providing first-class service. A huge thank you to Brett, who did an amazing job taking care of us with both vehicles we purchased. He made the entire process smooth, easy, and enjoyable, and we couldn’t be happier with our experience. We will definitely be using Hyundai Shepherd for all of our future vehicle purchases! If you’re looking for a great deal on a new or used vehicle, along with outstanding customer service, this is the place you want to be. We highly recommend Brett and the entire team! Thank you again for taking such great care of us! 🚙❤️ ⭐⭐⭐⭐⭐
• AC

  Austin C

  Aug 10, 2026
  5.0
  Bought a brand new Santa Fe here in February. The whole team was great during this process. 5 months later ran into a defect on one of my tires and Duane called me and took care of the situation seamlessly and with incredible customer service. Would recommend this dealership to everyone looking for a great car and experience.
• JJ

  J. Jones

  Aug 3, 2026
  5.0
  We had an outstanding experience with Eugene Hyundai from start to finish. After shopping extensively, they gave us the best deal on a new Hyundai Sonata Hybrid that we could find within a 500-mile radius. There were no games or pressure—just honest, competitive pricing and excellent customer service. A special thank you to Bret, who went above and beyond. He personally delivered the car to our home so my wife didn’t have to make the trip, which made the entire experience incredibly convenient. That level of customer service is hard to find these days. Everyone we worked with was professional, responsive, and easy to deal with. If you’re in the market for a Hyundai, I highly recommend giving Eugene Hyundai the opportunity to earn your business. We couldn’t be happier with our new Sonata Hybrid and will definitely be back for future purchases.
• RK

  R K

  Aug 1, 2026
  5.0
  My recent visit to Hyundai Eugene was a great experience from start to finish. The service manager, Nikki Peterson, is friendly, knowledgeable and professional; she kept me posted at all times with clear communication and updates. My car service -- a factory anti-theft recall issue -- was completed ahead of schedule and the entire process, for me, was fast and efficient. The courtesy Lyft rides and comfortable waiting area with wi-fi access were a surprise to me! The work performed by the technician was very clean and professional and his video of my car as it was racked was especially helpful to me. Nikki is very accommodating in terms of scheduling ease and she conscientiously works to address the needs of the customer. Thank you Nikki and Hyundai Eugene.
• JC

  Joe Coffin

  Jul 15, 2026
  1.0
  I'm not sure where to start... was given an agreement for 2 cars only to find that BOTH had already been dealer traded days before. This includes arriving at the dealer to start the purchase process, only to find out the car was sent away 3 days prior. When we finally were able to track down the car we wanted, weeks later, we still sit in the dealership for hours. Dude that does the finance runs my registration wrong, supposed to transfer my permanent disabled veteran tags, clarified this multiple times with the plates IN MY HAND at the dealership, but instead 2 months later I get NEW plates in the mail. This meant I had to go to the DMV to sort it out, additional cost. We've reached out about getting refunded for what we paid the dealership for registration but they've ghosted us. I waited and gave opportunities for staff to salvage the experience but the entire vibe at the dealership is that the customers are interrupting their doom scrolling. If we ever need another Hyundai, we'll be traveling to another dealer. 30-Mins Later Update: Admin, it's frustrating when the response is always "We have high standards and want to make this right, here's OUR number, so YOU can do more work to resolve this garbage experience". You have my number, why dont you call me...? A good start would be replying to your own text line. Multiple contact attempts have gone unanswered. So why would I reach out again and waste more time?