Hyundai Eugene

Reviews

• MS

  Mike Schwab

  5 days ago
  1.0
  It was a bad experience; I don't plan on getting service there anymore...During the three previous days, we had a heat wave with hot temperatures in the mid to upper 90s. On all three days during the hottest part of the day, my car gave me warning messages that said "Stop vehicle. Check regenerative brakes." Power brakes and steering wouldn't function. Several other warning messages would appear, such as something about a problem with collision assistance. The messages would go off eventually, and they wouldn't show up in the evenings or mornings when it was cooler. When I dropped my car off that morning for them to take a look, I mentioned that the messages would only appear when it was hot. I stated the forecast wasn't for hot weather that day, so the messages wouldn't likely appear. The employee didn't mention they might not be able to help me if the error message didn't reappear. I was under the impression they would examine the problem and give me some ideas on what the issue could be. She mentioned it would cost me $195 for a diagnostic. When I asked her about how long they would need my car, she said a few hours into the early afternoon. They didn't contact me about picking up my car for almost seven hours around 4pm. When I arrived, she said they couldn't recreate the error message. They didn't provide any information about what the issue might be. I mentioned that when I dropped the car off, I said the error message was unlikely to appear, because it wasn't forecasted to be very hot. Of course, I wasn't going to drop my car off if I figured they wouldn't at least give me ideas and/or advice. Also, she charged me $215. There apparently was an additional $20 fee that wasn't mentioned to me when I dropped it off. Lastly, they arranged a Lyft ride to and from my house, but they confused the Lyft driver. To give me a ride from my home to the dealership, they entered my home address for pickup but put in the notes "Pick up location is at the Hyundai dealership." The Lyft driver called me to clarify the confusion. At least I got a car wash: a $215 car wash.
• JH

  John Hans

  Jun 14, 2026
  5.0
  We are so pleased with the curtesy, integrity, and professionalism that was extended to us by the staff at Hyundai of Eugene (the Shepherd Group), that made purchasing this latest vehicle a truly pleasant endeavor. Every single one of the guys involved in our transaction provided exemplary service, especially Juan Garcia from the sales team that really shines as a man of integrity, one who also served his country! Thank you Juan. And, thanks to Shepherd Group team that will most definitely be getting our future business.
• DG

  Doug & Linda Grieve

  Jun 9, 2026
  5.0
  Finding the specific car we were waiting for was a search that took a little time to find. Our dream car showed up as a trade in and it has met all of our expectations! Tom Ross delivered it to us since we are seniors who don't like driving I-5. What a relief that was. He explained all of the paperwork around our dining room table and took me for a test drive in the neighborhood. What an uncomplicated experience for us. Even if you aren't buying a new car check out a great pre-owned car!
• RB

  Richard Barnhart

  Jun 5, 2026
  4.0
  I purchased an Ioniq 5 SEL recently. The salespersons were polite, helpful, and not pushy. The only problem I encountered was related to the dealership's ability to influence when cars that are promised to them get shipped to the lot. In mid May, I selected a lucid blue SEL that I was told should arrive any day, but was warned this sometimes got delayed and Eugene Hyundai had no control over when a car will actually arrive. I was in no hurry and agreed to wait. Unfortunately, Hyundai's dealer rebate of $8700 was scheduled end on May 30, and the car ultimately did not arrive arrive on the lot until June 3. On June 1 the rebate was reduced to $7000, so I lost out on $1700 because of this. It would be helpful if there could be more certainty on when a vehicle will be shipped to the lot. The rest of the process of purchasing the car went fine, and I was pleased with the help I received.
• RB

  robert bruyneel

  May 30, 2026
  1.0
  Well, since you wanna hear my opinion, I’m gonna let you have my opinion your sales guy, James Gray guy wonderful human being did me right but your guy who seated in getting the numbers figured out Mark has made me never want to do business with you guys ever again I did a lease I agreed on 290 and $2000 down well he made a mistake. He set it up for 36 months and instead of 24 so he comes over and he talks to me and says hey if I do 350 and I take $1000 off your 2000 would that work and I said yeah that’s fine but when I went to go and do the paperwork and sign the papers all of a sudden got changed. They reduced it from the car with the value of the car was $1000 so it didn’t benefit me at all so I’m really ticked off to be honest to you about it and if you guys really care about your Customer, you might want to reach out to me and talk to me because I promise you I will never say anything positive about your Company.