Herzog-Meier Volvo Cars

Reviews

• CN

  carrie greenberg nicholas

  Aug 28, 2026
  5.0
  My grandma was looking for a new Volvo and we had the pleasure of Lilly helping us ! She got her into the best little car with a great payment! The whole process was seamless ! Thank you Lilly
• KC

  keisha chiddick

  Aug 28, 2026
  5.0
  I have been struggling to find someone trustworthy and honest while car hunting. Its not easy being a single girl car shopping. Colton was not only helpful but the women on staff also eased my anxiety. Hopefully i wont need another car soon, but if i did, id come back here!
• CH

  Cassie Hoffman

  Aug 21, 2026
  5.0
  Had a great time working with this Volvo store and discussing my different options with my sales associate, Colton. He was thorough and patience and knowledgeable about the product, the services, etc. A pleasant experience all around.
• JR

  Jammin Rocker

  Aug 14, 2026
  2.0
  Went there today to see an S60 that has been posted for 3 to 4 weeks. It currently has over 140 views per their website. It was still in processing and wasn't available. I find this infuriating and frustrating. I will not be going their to look at another vehicle. Given all dealers post when they get the vehicle even if it's not ready but 3 weeks later??? Just Nah!
• DM

  D M

  Jul 23, 2026
  1.0
  My experience owning a preowned 2023 Volvo XC40 and working with two different Volvo dealerships, I feel like people deserve to know what the ownership experience has actually been like. When I bought this vehicle, I expected the level of customer care that Volvo's reputation suggests. I even purchased an extended warranty because I believed Volvo stood behind its vehicles and would take care of its customers. Unfortunately, my experience has been the exact opposite. Every interaction I've had with the service departments has left me feeling dismissed, talked down to, or treated like I'm trying to create problems rather than report legitimate concerns. Instead of listening, there always seems to be an immediate effort to explain why an issue isn't really an issue or why it probably won't be covered. One of my earliest frustrations was a defect with my driver's seat while the vehicle was still under warranty. Rather than making the process straightforward, I was met with resistance and an attitude that made me feel like I was asking for a favor instead of requesting a warranty repair on a nearly new vehicle. Then came the incident that completely destroyed any remaining confidence I had. Two nights ago, one of my vehicle's windows suddenly shattered. I have clear security camera footage showing exactly what happened. I brought that footage to the dealership expecting that they would at least take the situation seriously. Instead, I was immediately told it would be difficult to prove the damage should be covered under warranty and that my video was "unclear." The video isn't grainy cellphone footage—it's security camera footage that clearly captures the event. Rather than reviewing it with an open mind or showing any concern about why a window on a relatively new vehicle would suddenly explode, it felt like the priority was finding reasons to deny responsibility. That interaction was incredibly frustrating because it made me feel like the evidence I brought simply didn't matter. At this point, my disappointment isn't just with the vehicle—it's with the customer experience that comes with it. A luxury brand should make customers feel heard, respected, and supported, especially when they're bringing forward legitimate warranty concerns. Instead, I've consistently felt dismissed before my concerns were even investigated. Today I decided to call and withdraw from my extended warranty "add-on" for the simple reason that Its worth more to me that I find other places in the future to care for my vehicle vs being mistreated. I was told I was given a "good-deal" for my extended warranty but I'm not sure what the good part about it is. A good deal is when you have a good experience from something you were initially talked into over "what-ifs". Ya'll are selling the extended warranty as if people who buy luxury cars can't afford the upkeep. I can afford the upkeep of my vehicle and I most certainly don't wish to pay anything additional for poor service. I actually enjoy driving my XC40, but the dealership experience has overshadowed nearly every positive aspect of owning it. Between the defective seat, the shattered window, and the repeated pattern of dismissive treatment from two separate Volvo dealerships, I no longer have confidence that Volvo stands behind its products the way its marketing suggests. I expected professionalism, accountability, and customer care. Instead, I've been made to feel like every warranty claim is something I have to fight for. That's not the premium ownership experience I paid for, and it's certainly not what I expected from Volvo.

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