Penske Truck Rental

Reviews

• HB

  Herman Bradford

  Aug 15, 2026
  1.0
  Waited a whole week to have tire sensors and engine check light looked at never got done. Don't make sense unreliable. 5th st. OKC
• JG

  Jesse Gartman

  Jul 21, 2026
  1.0
  If you run a real business, do yourself a favor and stay as far away from the Penske Oklahoma City location as possible. I own and operate a professional moving company. My entire business relies on reliable commercial fleet vehicles and trustworthy partner support. How Penske treats their corporate accounts is a complete embarrassment. I put up with weeks of utter neglect, pure incompetence, and zero leadership from this shop before writing this, but their latest stunt crossed every line. Here is a breakdown of what you can expect if you do business with them: Leaky, Unsafe Fleet: I have literally never received a truck from this shop that didn't leak. When your entire livelihood depends on keeping customers' personal belongings dry and safe, handing over leaky trucks isn't just sloppy—it’s unacceptable negligence. Empty Promises & Horrific Communication: Good luck getting straight answers or functional customer service. They will promise you commercial discounts to earn your business, fail to honor them, and then ghost you when you try to get clarification. Communication is practically non-existent until they mess up. Predatory and Unprofessional Billing: After radio silence and zero billing for SIX WEEKS, I got a call out of nowhere at 5:00 PM on a weekday demanding an immediate payment of over $6,000. No invoice head-up, no warning—just an urgent demand for thousands of dollars to fix their own administrative failure. Extortionate Sales Tactics: To make matters worse, the employee on the phone explicitly told me that his manager would not let him go home until I paid the $6,000 balance on the spot. Using your own employees as leverage to pressure a business client into covering for your 6-week accounting oversight is appalling, manipulative management. This OKC location has terrible reviews for a reason: there is zero leadership and a total lack of accountability at the top. They do not care about keeping your business running, they do not maintain their equipment, and they run their office like an amateur circus. Save your business the headache, protect your cargo, and take your commercial accounts anywhere else. Penske OKC is an absolute disaster.
• KK

  Kevin Knapp

  Jul 12, 2026
  1.0
  Absolutely, positively,bunder no circumstances whatsoever do business with this place unless you enjoy having your time wasted, intelligence insulted, and your money being flushed down the drain. You've been warned!!!
• FG

  Frederick W. Gunner

  Jun 26, 2026
  2.0
  Sad to say that the mechanics are doing the minimum when they have your truck down for a broken drive shaft for something but yet failed to do the PM that was due on the 19th and give you back your truck and realize that now you got to put your truck back in for the p.m. what they should have covered while your truck was down because the mechanics are doing the minimum
• LC

  Lance Czech

  Jun 23, 2026
  5.0
  Great directions

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