Enterprise Rent-A-Car

Reviews

• KM

  Kurt McKay

  6 days ago
  4.0
  Make sure you have a credit card for the airport location. They will not rent otherwise. The staff were all pleasent and helpful.
• MW

  Mr.D Woodz

  Jul 4, 2026
  5.0
  ✨Hey hello... Welcoming hello and short line, Jason B. Assisted us and what a knowledgeable and experienced worker. Quick fun check in with laughter and letting us know what is going every step~Awesome job even Thank you plus have a safe trip 4th of July weekend🎆🇺🇸2️⃣5️⃣0️⃣ ✨Jac was more than happy to help us and show us the vehicles to choose from. Another happy worker from Enterprise. ✨The exit is the only longest part of the car rental process, the exit ladies are quite rude and was not part of the enterprise smiles and hellos/thank you.
• DH

  Daniel Hatchel

  Jun 13, 2026
  1.0
  the staff was fine but the rental car was totally substandard. the car was so slow that it probably went fast backwards. the car also was so underpowered. it should not be on the highway.
• DV

  Dave Varshock

  Jun 5, 2026
  5.0
  Picking up my car at the airport in Oklahoma City was a breeze! The nice lady that helped me out was friendly and knowledgeable. In & out before the line moved at the place next door. Drop off was the same easy, convenient experience. Shuttle to the terminal and on with my trip. My only complaint is the gutless four banger Nissan Altima I got, wont be buying one of these anytime soon.
• CW

  Chris Whitehorn

  May 19, 2026
  1.0
  I’ve been a loyal Enterprise customer for over 25 years and travel frequently, so I’ve rented vehicles from many locations over the years. Unfortunately, my recent experiences have been extremely disappointing. The last several vehicles I received were dirty, poorly maintained, and in some cases had basic safety issues such as malfunctioning seatbelts. On top of that, the customer service has declined significantly. It seems the newer management teams and employees lack the professionalism, communication skills, and customer care that Enterprise was once known for. As a customer who regularly chooses luxury vehicle options, I spend a significant amount of money because I expect comfort, quality, and an experience comparable to driving my own vehicle. When customers are paying well over $1,000 for a rental, basic cleanliness, maintenance, and respectful service should be the standard not the exception. Sadly, after more than two decades of loyalty, Enterprise has lost my business. I can no longer justify spending my money with a company that no longer values customer experience or quality service. This happened today: 5/26/26 I recently rented a vehicle from the Enterprise location at Will Rogers Airport in Oklahoma City, and the entire experience was extremely disappointing from start to finish. The vehicle itself was filthy and clearly poorly maintained. One of the rear seatbelts did not even function properly, which is a serious safety concern. After my rental experience, I left a review and was contacted by an Enterprise representative who asked me to follow a link so they could address my concerns. Unfortunately, the customer service process was just as frustrating as the rental experience itself. I followed the link and was directed into an online chat. The response times from the representatives were extremely slow, causing the chat session to time out before anything was properly documented. When another representative joined, I had to repeat the same information all over again, only for the chat to time out a second time with no resolution. I then decided to call the phone number provided, hoping to finally speak with someone who could help. Instead, I was met with another representative who seemed completely unaware of the situation, asked multiple irrelevant questions, placed me on hold without explanation, and eventually disconnected the call entirely. At this point, it feels like no one at Enterprise is actually concerned about customer service, vehicle quality, or customer safety. The lack of professionalism, poor communication, and poorly maintained vehicles make it clear that customer satisfaction is not a priority. After being a longtime customer, this experience has completely changed my opinion of the company. Enterprise needs to seriously reevaluate its customer service standards and vehicle maintenance procedures because this entire experience was unacceptable.

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