Enterprise Rent-A-Car

Reviews

• DP

  Dominic Poulyo

  1 day ago
  5.0
  They sent someone to pick me up
• AO

  Alex O'Neal

  2 days ago
  1.0
  Probably the worst experience as far as renting cars goes I’ve ever dealt with. Had a reservation booked for 7 o’clock had the confirmation number just for them to be closed at 6 PM other place was out of vehicles. Went to three different stores. I would pay double to rent at Hertz over this place any day. At 11 AM when I first communicated with them about all this up until 7 PM and having eight hours of my day wasted
• KL

  Kati Lowe

  3 days ago
  4.0
  Excellent customer service and readily had what I needed instead of going from 1 location to the next. Very kind and professional. Can switch payment transaction.
• CW

  Chris Whitehorn

  May 26, 2026
  1.0
  I recently rented a vehicle from the Enterprise location at Will Rogers Airport in Oklahoma City, and the entire experience was extremely disappointing from start to finish. The vehicle itself was filthy and clearly poorly maintained. One of the rear seatbelts did not even function properly, which is a serious safety concern. After my rental experience, I left a review and was contacted by an Enterprise representative who asked me to follow a link so they could address my concerns. Unfortunately, the customer service process was just as frustrating as the rental experience itself. I followed the link and was directed into an online chat. The response times from the representatives were extremely slow, causing the chat session to time out before anything was properly documented. When another representative joined, I had to repeat the same information all over again, only for the chat to time out a second time with no resolution. I then decided to call the phone number provided, hoping to finally speak with someone who could help. Instead, I was met with another representative who seemed completely unaware of the situation, asked multiple irrelevant questions, placed me on hold without explanation, and eventually disconnected the call entirely. At this point, it feels like no one at Enterprise is actually concerned about customer service, vehicle quality, or customer safety. The lack of professionalism, poor communication, and poorly maintained vehicles make it clear that customer satisfaction is not a priority. After being a longtime customer, this experience has completely changed my opinion of the company. Enterprise needs to seriously reevaluate its customer service standards and vehicle maintenance procedures because this entire experience was unacceptable.
• MA

  Miranda A.

  May 21, 2026
  5.0
  The guy Cole is a straight badass. He is very on point, fast, and deals with multiple customers at once in high-stress situations. Couldn’t ask for a better person to assist us and get us into vehicles. Definitely appreciate the time, effort, and energy he gives. If I could rate this from 1 to 10, it would be a thousand. You go, Cole — you do the damn thing!

Frequently Asked Questions About Enterprise Rent-A-Car