Bob Moore Cadillac of Edmond

Reviews

• DC

  Dana Cox

  4 days ago
  5.0
  I am not one to leave reviews, but Bob Moore has been amazing during the purchase of our new Cadillac. Jonette in the sales department made the process so easy and quick!! Doug in the service department was great to work with as well. Highly recommend if your in the market for a new vehicle!!!
• KE

  Kalliope Eaton

  Aug 23, 2026
  5.0
  I had an excellent car-buying experience at Bob Moore Cadillac of Norman, and Tony Glover my Sales Rep was professional, knowledgeable, friendly, and made the entire purchase easy and stress free! I truly appreciate the time and attention he gave me. I would absolutely recommend Tony for a stress free car buying experience! Kalliope Eaton.
• JS

  Jacqualen Seger

  Aug 23, 2026
  5.0
  Tony Glover was my sales advisor, he was awesome!! He was knowledgeable (and if he didn’t know the answer to my questions he found out the answer quickly). He made me feel appreciated and respected. I would highly recommend him as your sales person. Everyone there was great, polite & professional. I would definitely buy a vehicle again from Bob Moore - Edmond. There’s not one negative thing I could say about this dealership.
• TW

  Troy Wood

  Aug 18, 2026
  5.0
  Let's start with the first 2 minutes of my Bob Moore Cadillac experience. My wife and I were greeted by two sales managers as soon as we pulled in and parked. Rick Sanders and another sales manager (my apologies for not recalling his name) came out to find out how they could help us. My wife and I expressed wanting a comfortable vehicle for my her and I to travel, with enough room to haul our golf clubs being fairly new empty-nesters. Both men brought out a couple of different sedans and both of their golf bags full of clubs to show how the Cadillac could easily accommodate that portion of our request. The comfort aspect we had little doubt, but sat in a couple of Cadillacs with air blowing cold on a 100+ degree day... comfortably. We told both managers that though we were actively looking, but had a prior appointment elsewhere but would be back. When we came back, John Wilson met us outside having heard from Rick Sanders what were looking for in a vehicle. John enlisted the assistance of Hayden Njoo that had pulled up the two Cadillacs we were torn between, front and center for our "testing", ready to go. Upon our decision of which we wanted, Hayden enlisted the help of Sales Manager Adrian Gibbs to discuss the model we chose and options for making this Cadillac ours. On our way to fill out paperwork, Hayden took us by the service department to meet Service Consultant Kyle Iverson, to whom we could reach out should we have any issues, or need to schedule service. These men perform as a VERY well oiled machine... pinnacle like the name Cadillac represents. The overall experience was exceptional and one of, if not the absolute best experience I have ever had purchasing a vehicle. Lastly John Wilson took us out and walked us through all the amenities our new Cadillac had to offer, taking the time to set up the app, connect her phone via Bluetooth, just to name a few of the things John showed us before we left with our new ride. Upon arriving home, my wife stated that going forward we are a Cadillac family. This experience and our new vehicles performance and comfort has gained Bob Moore Cadillac customers for life.
• AH

  Andrea hernandez

  Aug 3, 2026
  1.0
  I wish I could leave a better review because the buying process itself was actually great. The sales team made purchasing my new Cadillac Escalade ESV easy and I left feeling excited about my purchase. Unfortunately everything changed after the sale was completed. For a month I have had to repeatedly contact Bob Moore Cadillac of Edmond about my registration paperwork. Instead of receiving updates, I have been forced to constantly follow up myself. My husband even met with Mr. Downs in person after weeks of delays. We were assured that we would receive a tracking number for my registration documents within 24 hours but that never happened. We were also told I would be copied on future communications regarding my registration yet I never received those emails either. To make matters even worse I later discovered that my email address had been entered incorrectly. For weeks I was repeatedly told that emails and updates had been sent to me but I never received them. It wasn’t until they finally corrected the issue and forwarded me the previous correspondence that I realized my email address had been entered incorrectly all along. This was especially frustrating because they had been receiving emails from my correct email address throughout the entire process making this error entirely avoidable. The most unacceptable part is that the dealership didn’t reorder my registration documents until the day before my temporary registration expired. As a result my temporary tag expired and I can no longer legally drive my brand-new vehicle. Today my issue is still unresolved. My nearly $200,000 Escalade is sitting in my driveway while I continue paying for Uber and other transportation out of my own pocket because the dealership has failed to complete one of the most basic responsibilities of selling a vehicle. What has disappointed me the most isn’t just the delay it’s the complete lack of communication, accountability, and urgency. I have repeatedly had to chase updates, follow up on promises that were never kept and deal with the consequences of mistakes that were entirely outside of my control. Buying a luxury vehicle should come with luxury customer service especially after the sale. Unfortunately that has not been my experience with Bob Moore Cadillac of Edmond. The sales process earned my business but the post-sale customer service has completely lost my trust. As of today this matter remains unresolved. I sincerely hope management takes responsibility and resolves this situation as soon as possible because no customer should be left unable to legally drive a brand new vehicle while continuing to absorb the financial burden caused by the dealership’s mistakes.

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