AutoZone Auto Parts

Reviews

• JJ

  JustCallMeJeff

  2 days ago
  2.0
  I understand people make mistakes. I understand even store managers make mistakes. HOWEVER, for the store manager to fail to test a new alternator, sell it to me, then have a smug attitude about the whole situation and act wishy-washy about providing any actual restitution for the customer is completely unacceptable. If I have an account in AutoZone, a store manager should be able to leave a note to let me get the better quality alternator for the cheaper price at a different location, rather than having to return to the same location to get the one deal that my dad and I had to force out of the manager. Why would I go back to the same location that clearly is not taking care in testing every single product they send out? If leaving a note on a customer account isn't viable, you have business cards with the manager's name and a pen. Sign it and give it to me, but don't make me change my move-out plans or uproot my college graduation just to give you a chance to screw up again. And lastly, if you make a mistake, as a store manager you should own up to it. Don't give the customer attitude when you're screwing with his graduation and move-out plans. The only reason it's two stars instead of one is because the employees actually have the guts to call out when their manager makes a mistake. I will not be returning to this location, and it's going to take quite a bit from a Regional Manager or equivalent to get me to return to any AutoZone in the future.
• JW

  janice white

  2 days ago
  5.0
  I just needed a tail light bulb replaced and Terry @Norman store on 12th street was very accommodating..even though the store was busy!! Thank you Terry!!
• RG

  Ricky Guay

  Apr 26, 2026
  5.0
  Today I was given the best possible customer service that could of been provided. I want to thank all the staff at the 12th & Lindsay Norman location. Chris,Tom, Jeremiah & Tatum went over and above to help me with a refurbished starter for my truck. I installed it and it works beautifully. I would recommend that you go to this location and they will take care of you! Customer Satisfaction at its finest!!
• JS

  Jonah Seui

  Apr 26, 2026
  5.0
  Outstanding leadership at this location. Ziggy has been exceptional to work with, professional, knowledgeable, and genuinely committed to putting customer service first.
• JK

  Jay K

  Apr 7, 2026
  5.0
  Huge shoutout to Chris at AutoZone! My check engine light was blinking and my car was misfiring badly. Chris didn’t just help me find the right parts — he actually came outside and helped me replace the ignition coil and spark plugs on the spot. Thanks to him I was back on the road the same day without paying expensive shop labor. This is what great customer service looks like. If you’re having car trouble, ask for Chris — he genuinely goes above and beyond! Saved me hundreds in shop labor. Give this man a raise!

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