Enterprise Rent-A-Car

Reviews

• SS

  Sherry Sahi

  Oct 8, 2026
  5.0
  The staff in Moore are kind, efficient and go beyond the average customer service. The cars have been beautifully clean; the guys cleaning the cars really get to it. I really recommend this location.
• MM

  Matthew

  Oct 7, 2026
  5.0
  Elise was AWESOME! Just wanted to say I highly recommend this place! Elise was customer focused and knowledgeable! She made me feel appreciated as a customer! She needs to be the BOSS! I just wanted give this shout out to her and Enterprise! What a great experience!
• LW

  Lana Wienstroer

  Oct 6, 2026
  5.0
  Kind, helpful at pickup and drop off!! The rental car was clean inside and out!
• NA

  Nayem Ahmed

  Sep 12, 2026
  2.0
  This was an absolutely unacceptable and extremely disappointing experience. I booked a midsize AWD SUV about a month in advance and even completed the check-in process one day before my scheduled pickup. However, when I arrived to pick up the vehicle, I was told that they did not have the midsize AWD SUV I had reserved. What made the situation even more frustrating was that I could clearly see an appropriate vehicle sitting in the lot. When I asked about it, I was told that the vehicle was being held for another customer who was picking it up the following day. That immediately raised a serious question: if you can hold a vehicle for someone arriving tomorrow, why couldn't you hold the vehicle I reserved a month ago and confirmed the day before pickup? No one could give me a reasonable explanation. Instead of the midsize AWD SUV I reserved, they gave me a compact AWD vehicle, which is clearly not the same vehicle class. The experience became even worse later that day. Before making a second trip to the location, I called and specifically asked whether a midsize AWD SUV was available. I was told over the phone that one was available. I clearly explained that I would be there within 10 minutes and asked them to hold it for me. I arrived within those 10 minutes, only to watch them give that vehicle to someone else right in front of me. When I explained that I had just spoken with someone over the phone and had been told the vehicle would be available for me, the staff simply denied it. This entire experience was incredibly frustrating and disrespectful. I made my reservation a month in advance, checked in ahead of time, called before returning, and still could not get the vehicle category I had reserved. Meanwhile, vehicles appeared to be held or provided to other customers. The way this was handled made me seriously question whether all customers are being treated equally and fairly. At the very least, the reservation and customer-service process at this location appears to be extremely poorly managed. A reservation should actually mean something. Customers should not go through the trouble of booking weeks in advance only to arrive and be told that their reserved vehicle is unavailable while vehicles are being held for other people. I am extremely disappointed with how I was treated and would not recommend this location based on my experience.
• KH

  Karla Hudson

  Sep 11, 2026
  5.0
  The Moore, OK location is excellent. Everyone there is very helpful curtious and knowledgeable. Zack is a newer manager here. But I have been using this location for a year or so. Very happy with them all there. But don’t use the Norman, OK location. I had a bad experience in Norman. They let my vehicle get towed while I was gone. So I will not ever go back to Norman, OK Enterprise. They don’t even know who has a vehicle parked there. And I guess they don’t care. They don’t even let you know where it’s safe to park. It’s poorly run I guess. You need to take better care of your clients Norman Oklahoma Enterprise Rental. But keep up the good work Moore. We appreciate how you are handling things in Moore. I drive out of my way to go to Moore. But it’s worth it to know the people working in Moore, Ok, do act like they care. ❤️❤️❤️👏👏👏 thank you Moore.

Frequently Asked Questions About Enterprise Rent-A-Car