Enterprise Rent-A-Car

Reviews

• JD

  jeremiah driscoll

  Sep 28, 2026
  5.0
  Terrific customer service, manager handled a disrespectful customer that didn’t understand the policy in a reasonable, calm manner.
• SF

  Shane Fletcher

  Sep 26, 2026
  5.0
  The girl that checked the vehicle in very beautiful 😍 would love to meet her very nice an with good attitude and very professional
• CG

  Christopher Stogdill (Frugal GM)

  Sep 9, 2026
  5.0
  Always an easy experience, which is not something associated with travelling.
• TM

  Tabatha Maassen

  Sep 1, 2026
  1.0
  I am extremely disappointed with how Enterprise handled my personal contact information during my recent rental. Enterprise provided my alternate/emergency contact phone number to an outside repair facility without my permission. After I filed a privacy complaint, Enterprise acknowledged in writing that although the employee may have been trying to help, giving the repair facility my alternate phone number did not follow Enterprise’s standard process. What makes this even more frustrating is that the repair facility already had my correct, working phone number and had been communicating with me by text numerous times. They simply did not call me. There was no reason for Enterprise to provide them with another person's phone number. Enterprise stated that the proper procedure would have been for the branch to contact me directly and ask me to contact the repair facility. That is exactly what should have happened. Instead, my alternate contact information was disclosed to an outside company without my knowledge or consent. Enterprise has since apologized, stated that the repair facility removed the number from its system, and said the issue was addressed with the branch employees. I appreciate that acknowledgment, but it does not change the fact that my personal information was shared improperly in the first place. Customers provide alternate or emergency contact information with the expectation that it will be handled responsibly—not passed along to an outside business because it is more convenient. Privacy and communication matter. Based on this experience, I am very disappointed in Enterprise and have lost confidence in how this location handles customers' personal information.
• JJ

  JR

  Aug 17, 2026
  1.0
  Very disappointed with my experience at this Enterprise location. I completely understand that they were sold out due to a local graduation and high demand. My frustration is with how the situation was handled. After already having two Enterprise reservations canceled because of availability, I called this location directly before making another reservation. I spoke with a man who verbally confirmed that they had a vehicle available. I was then transferred to a national representative who helped me complete the reservation based on that confirmation. About an hour later, this same location called and told me my reservation was being canceled because they did not have a vehicle available, although they could book me for the following day. When I tried to explain that I had specifically called the location beforehand and had been told they had a car, the woman repeatedly interrupted and spoke over me. I eventually had to ask her to please let me finish because I was simply trying to understand who I had spoken with and how I could have received confirmation directly from the location only an hour earlier. I called the same number again and spoke with Rodney, the manager, who was aware of the situation and explained the availability issue. I told him I completely understood that they were sold out—the problem was that I needed a vehicle that day and would never have made the reservation had I been told upfront that there wasn’t actually a car available. What was especially frustrating was that the issue kept being blamed on the fact that the reservation was ultimately made through the national reservation line. That completely misses the point: I called this specific location first and was verbally told by THEIR staff that a vehicle was available. I was then transferred by THEIR STAFF to the national reservation line to complete the booking. I understand that inventory can change, especially during a busy weekend. However, customers should not be told directly by a location that a vehicle is available, make a reservation based on that information, and then have it canceled shortly afterward. A simple acknowledgment that I had been given incorrect information would have gone a long way. Instead, the conflicting information, lack of accountability, and being repeatedly spoken over made an already frustrating situation much worse. Unfortunately, this was a very unprofessional and disappointing experience. I would not recommend this location.