Enterprise Rent-A-Car

Reviews

• JA

  Jorge Arriaga

  Aug 28, 2026
  5.0
  They were very nice and super easy to get in and out. They also picked me up in a timely fashion and was just a great experience. Will rent from them again.
• JJ

  JR

  Aug 17, 2026
  1.0
  Very disappointed with my experience at this Enterprise location. I completely understand that they were sold out due to a local graduation and high demand. My frustration is with how the situation was handled. After already having two Enterprise reservations canceled because of availability, I called this location directly before making another reservation. I spoke with a man who verbally confirmed that they had a vehicle available. I was then transferred to a national representative who helped me complete the reservation based on that confirmation. About an hour later, this same location called and told me my reservation was being canceled because they did not have a vehicle available, although they could book me for the following day. When I tried to explain that I had specifically called the location beforehand and had been told they had a car, the woman repeatedly interrupted and spoke over me. I eventually had to ask her to please let me finish because I was simply trying to understand who I had spoken with and how I could have received confirmation directly from the location only an hour earlier. I called the same number again and spoke with Rodney, the manager, who was aware of the situation and explained the availability issue. I told him I completely understood that they were sold out—the problem was that I needed a vehicle that day and would never have made the reservation had I been told upfront that there wasn’t actually a car available. What was especially frustrating was that the issue kept being blamed on the fact that the reservation was ultimately made through the national reservation line. That completely misses the point: I called this specific location first and was verbally told by THEIR staff that a vehicle was available. I was then transferred by THEIR STAFF to the national reservation line to complete the booking. I understand that inventory can change, especially during a busy weekend. However, customers should not be told directly by a location that a vehicle is available, make a reservation based on that information, and then have it canceled shortly afterward. A simple acknowledgment that I had been given incorrect information would have gone a long way. Instead, the conflicting information, lack of accountability, and being repeatedly spoken over made an already frustrating situation much worse. Unfortunately, this was a very unprofessional and disappointing experience. I would not recommend this location.
• WH

  William Hedrick

  Aug 14, 2026
  1.0
  If you're renting a car, don't go to this location. You're better off going to another company or another town just to avoid this location. I don't know how Rodney Young made it to being a manager. Absolutely no customer service skills. I called two days prior and confirmed my reservation would be available. When I arrived, Rodney said we don't have a reservation. I told him I talked to an employee at that location who confirmed our reservation. He looked in the computer and told me he saw that I talked to someone, but too bad, because there isn't a car available. I asked him if there was another location and he told me to go to the Wichita Falls location and check myself. I asked if he could check and bring one to this location. He said "It don't work like that". He told me to come back Monday and they might have something. (Today is Friday) I don't live here, I have no way to get home and no way to come back on Monday. I was there, because they told me there would be a car. I made my plans based on the employee's confirmation. Mr. Young flat out refused to help me in any way. I called the 1+800 # for Enterprise and talked to someone at corporate. The guy at corporate checked and updated my reservation, he told me there were vehicles there, and he's made sure one was for me. I could see three vehicles in the category sitting in the parking lot. The guy at corporate told me I could go back in and I would get my rental issued to me. I went back in and told Rodney I would like him to check my reservation again, because corporate had updated it and told me there was a vehicle available. Big man Rod, THE MANAGER, as he informed me several times, said "Corporate don't make a car" whatever that means. He did not look again. He said he didn't need to, because he already knows the inventory and it doesn't matter what corporate said. He said he didn't care and he already told me what my options were. Please understand, I'm not a Karen, I never asked to speak with a manager, he pulled his title out almost immediately. Riodney seemed to be on a power trip as the manager. He never apologized for any scheduling errors and never offered to assist us in any way. My wife had gone in with me and she thought Rodney was aggressively rude and she's scared to go back into the store. It's rare someone can have such terrible customer service skills and still get promoted. (Pictures of SUVs he said aren't there are attached.) Also, I can go online and reserve one of the vehicles out in the parking lot, but I'm sure if I did, Rodney THE MANAGER, would just refuse to rent it to me again. And I really appreciate a link to a website that only allows me to chat, but the closed the chat hours ago. What a helpful response.
• LS

  Lynn Smith

  Aug 14, 2026
  5.0
  The pickup/ return system was efficient. Given good quality vehicle. Very professional service.
• SM

  Sherree M

  Aug 13, 2026
  5.0
  Great customer service. Git a clean, reliable, nearly new rental. The pick up & drop off at my location was so helpful.