Pilot Travel Center

Reviews

• AS

  A. M. (Xade or Selda)

  Sep 20, 2026
  1.0
  We stayed here for five nights while experiencing homelessness and living out of our vehicle. Before doing so, we spoke with a manager and were told we were allowed to sleep in the parking lot as long as we stayed out of the way. We did exactly that. We quietly slept in our vehicle at night, used the restroom when needed, bought drinks and other items, and tried very hard not to cause any problems. We were grateful to have somewhere we felt safe sleeping. Then, after five nights, I walked inside and a cashier approached me and said, “Excuse me, but I’ve been informed by management that you are no longer allowed here.” No explanation. No warning that there had been a problem. Nothing about what we had supposedly done wrong. We had specifically gotten permission from a manager to be there, yet apparently other management decided differently. We didn’t argue or cause a scene. We cleaned up, gathered our things, and left. I understand that Pilot is a business and not a homeless shelter. I also understand that management has the right to ask someone to leave. What bothers me is that we were told by one manager that we were welcome to stay, followed the conditions we were given for five nights, and then were suddenly told we were no longer welcome without any explanation. When someone is already going through one of the hardest periods of their life, a little consistency and communication goes a long way. If management doesn’t want people sleeping overnight, that’s their decision. But please make sure all of your managers are giving people the same answer. Being homeless is difficult enough without being told you’re welcome one day and kicked out five nights later.
• JJ

  Jr junior

  Sep 17, 2026
  1.0
  Cashier spencer is vary rude and made rude comments on 9-17-2026 when i was paying for my items Saying hes done working for free what ever that means
• HS

  Honey Singh

  Sep 12, 2026
  1.0
  There is no zero star. Very slow service the guy here in night shift don't know how to do his job his name is Keith you guys need to change your stuff
• TR

  Tyler Rathgeber

  Sep 5, 2026
  2.0
  Lazy evening manager said she didnt feel like cleaning showers, so she turned it off.
• BW

  Brandy Wykes

  Aug 27, 2026
  1.0
  Wait 30 min for the frist McDonald service person yo ask to take my cash to place the order and blamed me for not paying. While 3 other groups of people talked about how long it was talking to get an order. It was dirty and the only things the employee where worried about was eating.

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