Mr. Tire Auto Service Centers

Reviews

• CB

  Cassi Brunow

  Jun 15, 2026
  1.0
  Multiple issues at this store. On Wednesday, June 10th, took my wife's car in to see if a nail in her tire could be repaired. Left the car with them after dropping it off with their manager, Ray. Received a call from Ivy later in the day, she said it was repaired and ready to pick up. Went in to pick it up, paid, walked out to the car and the nail was still in the tire. Went back in and the manager told her he said it wasn't repairable. He got me a refund. We then ordered tires, Continentals with an 80,000 mile warranty, excellent ratings for wet/snow traction, and was told to bring the car back on Thursday morning for installation. Was told it would include free alignment, a $110 rebate, and a free oil change. We advised him not to do the oil change as one was just completed on the car very recently. He said he would note that and we could use the free oil change at a later date. On Thursday, June 11th, dropped the car off to Ivy at the shop. She couldn't find the tire order. Called her manager who placed the order, he advised where it was located and she found it. Left the car there at approximately 10am. Received a call later in the day around 3:30 or so and told to pick up the car. Went in to pay, the bill was lower than quoted, handed Ivy the money and she then told me they put completely different tires on the car, Coopers that had the same 80,000 mile warranty and similarly or better we/snow traction. She handed me the receipt and then also said the oil change was completed. At that point I looked at the receipt and saw the Coopers only had a 65,000 mile warranty. I asked her why we were never contacted about the different tires, she said she could not explain. I asked her about why they did the oil change after explicitly saying not to. She could not explain. She said she would call her manager to get this resolved and to just drive on the tires until they get the right ones in. She said she would call us later to let us know what the next steps would be. She never called us. On Friday, June 12th, I drove back out there and talked with the manager, Ray. He was advised of everything that happened. He explained that the wrong size Continental tires were ordered. I advised I was upset over never being contacted and approval never being given for the Coopers to be put on. I advised that after researching the tire model put on, it is a mid tier/budget option with wet/snow ratings below the tires we wanted along with it being only a 65,000 mile tire. He said the only place he can get the Continentals from is Tirerack.com and it will take longer to get them. He said they cost more as well. I advised that at this point I am not paying anything more than I already have due to 2 unauthorized services being done to my wife's car and multiple days of having to use up my time and us being without our vehicle, once they got the tires in it will be day 4 of being inconvenienced. He said he would have to contact his district manager to get approval for this. I advised I just wanted this resolved in an appropriate way. He apologized and said he would call me back later in the day and let me know how this would be handled. We never received a call back. It's now Monday and I had to call Mr. Tire myself. Ivy took the call shortly before 10am. She said Ray was not there but would be back soon. Still waiting for a call back. Be cautious with who you take your vehicle to.
• HK

  Heidi Komarek

  Jun 9, 2026
  5.0
  Took my Mercedes in for two back tires. I wish I had more to change because Ivy (front desk) made the 45 minute wait go by like 5 minutes. She is a delightful young vivacious, positive human being that has great conversational skills. I would go back just to talk to her when I had a bit of a break in my day. She’s the best thing about Mr. Tires. Oh the service I received was perfect, efficient and very professional.
• LF

  Lindsey Ford

  Jun 7, 2026
  5.0
  I had a flat tire while visiting from out of town - the team was incredibly responsive in making sure everything was taken care of and I was on my way. The waiting area was clean and the staff was very professional / friendly. Would highly recommend!
• LA

  LeighAnn Arroyo

  Jun 6, 2026
  5.0
  I was there a week ago on a tow bringing my van in, the very wonderful woman at the counter, Ivy, pictured with me TODAY June 6th 2026, helped me last week when I had a mini seizure and called the paramedics. I was just fine. She was very wonderful and exceptional in her care of me. I went back today JUNE 6TH 2026 with tires I purchased and she was there and I thanked her for being my lifesaver and they put my 2 front tires on with absolutely no issue at all. Everyone was so nice and professional!! I highly recommend them!!!! They are beyond 10 stars 🌟
• MP

  Marla PRUITT

  May 26, 2026
  4.0
  I think it is so wrong to have a call center for this place and the person isn't even in this country. I made an appointment for 1pm. When we got there they didn't even have my appointment. I felt so bad for the employees. Things were very messed up. We got there at 1pm and we were told that they were behind an hour and a half. We finally left there after 4pm . The employees were great , they did a very good job. I just feel bad with the way this place is run, with having the call center in another country 😕 it 8makes no sense!!!