Valvoline Instant Oil Change

Reviews

• ES

  Essie Smoot

  2 days ago
  5.0
  Today I was there to get a full oil change in the staff was very professional as I left. I heard a noise in my car I had to turn around and go back a young man by the name of.Jayden was very kind, very professional. and make sure I felt good with my service. His communication was very well spoken. He was the only one that helped me out today. Thanks today, young Man.
• CC

  CRJ

  Aug 20, 2026
  2.0
  Today, I had my oil changed at this location, and James was the technician assisting me with the paperwork and sales. I became frustrated when I realized that I had accidentally purchased my Groupon for a different location. I understand that this mistake was completely my fault. However, after explaining the situation to James, I felt that he was dismissive and unconcerned about helping me find a possible solution. I also felt uncomfortable with the way the interaction was handled. It seemed as though there was an assumption that I might leave without paying for the service, as I was soon asked whether I would be paying with cash or card. Considering that I had simply made an honest mistake with the Groupon, I would have appreciated being asked whether I had another coupon or discount available before being charged the full price. Instead, I was charged the full cost of the service while also being presented with all these additional sales offers. I have been a customer at this location for a while, and I must say that the customer service I received during this interaction was the worst part of my overall experience. I believe the situation could have been handled with more understanding, professionalism, and a genuine effort to assist a customer who had made an honest mistake.
• NH

  Nikki Hill

  Aug 19, 2026
  5.0
  Andrew and the entire crew at Valvoline are awesome and great at what they do! He made sure to inform me of what my car needed and you can tell that they love what they do! Valvoline has the best customer service, I've been going to them for over a decade and not looking to change! If your car needs TLC, go to Valvoline!
• SD

  Steve Daniels

  Aug 13, 2026
  5.0
  All I can say is WOW! What a total change ! Everyone and everything they did was superb! It's like a 180 from the last time I was there the customer service off the chart!! The whole crew needs something besides a verbal good job! I like the crew that is at the Broad st location
• AT

  Azari Trevillion

  Jul 23, 2026
  1.0
  Got an oil change on my lunch break and not even two seconds after pulling out of the lot, got a huge bolt in my tire. I immediately called their customer care and they forwarded a message to the store manager to call me back. Manager calls and says there’s nothing he can do because when he looked at the cameras nothing was nothing on the floor and I need to take care of my tire on my own because it’s my car….. as if I didn’t know I needed to take care of my own tire. I asked for a refund on the oil change not a new tire because I literally didn’t drive anywhere else and there is no way it happened before because I HEARD the bolt go in my car while pulling out. The manager basically said too bad so sad, not my problem and figure it out on your own. As a long time customer of Valvoline, this is extremely disappointing and I will never return to Valvoline after. Update 7/24: After taking my car to the dealership to get my tire fixed, I was informed that the caps to my valve stems were put back on so tight to the point that they are unable to be screwed off and they had to BREAK THE STEAM and replace it in order to ensure my tire had proper pressure. I am beyond livid at this point and 100% need a full refund immediately! Update 7/24: I was contacted by the store “co-manager” Melissa and had a full blown 20 minute argument about the steps she thinks I should’ve taken once I realized my tire had a nail. I was informed by Melissa that I should have gotten out of my car and walked into the valvoline to let them know that my tire had a nail INSTEAD of calling road side assistance and calling customer support. She straight up asked me why I even called customer support in the first place. I then asked her why in the world would I go into the oil change place (a place that doesn’t have tire services) to tell someone I have a nail instead of calling road side assistance’s to come fix it as it actively leaking. We went back and forth about this for at least 5 minute because she deemed it appropriate to argue with me about the steps I took in the middle of an active emergency. After going back and forth with her about this, I asked what the next steps in this would be because we are not getting anywhere arguing. She said that she could offer me a free oil change which I politely declined and told her I would not be coming back due to the damage done to my car and the lack of accountability from both her and the other “manager” which she followed up with “Okay well I don’t know what to tell you” LOL. I asked for the situation to be escalated higher because not only was I being gaslit about what happened to my car, she was actively arguing and raising her voice with me on the phone. She proceeded to tell me that there was no one else that I could talk to and that if I did try to speak with someone else, it would just come back to her. So I asked her again, you don’t have anyone else above you… it’s just you and the other manager? No GM no District Manager? And of course she immediately said no and that she was the sole person in charge. An obvious lie because what do you mean there isn’t a GM or DM ? This is a business ran by a manager and a co-manager and that’s it? Yeah no way. Anyways, I called customer service AGAIN and explained what happened and they told me they do indeed have an Area Manager who’s actually in charge and gave me his full name and sent him an email for him to follow up with me. So not only is my car damaged, but I have been gaslit, yelled at and lied to about this whole thing when I am simply asking for a refund for their mistakes! Melissa even went as far as telling me that my tire pressure was not checked even tho I watched two different men go to my tires and do it and confirm during check out. Please beware of this location and READ the 1 start reviews. This location is clearly notorious for damage to vehicles, and Melissa has been called out several times by name for being rude and denying claims because they don’t want to take accountability for their wrong doing’s.