NTB-National Tire & Battery

Reviews

• EW

  Esther Willoughby

  2 days ago
  5.0
  Had a really great experience at NTB! The staffs were friendly, professional, and explained everything clearly. Service was done in a timely manner, and my car is running much better now. Fair pricing and excellent customer service. I’d definitely come back and recommend this location to others.
• DS

  David S

  4 days ago
  3.0
  Do not pay for your tires here if you paid on goodyear.com site. I paid on Goodyear with good year credit card and when I got to this store they Said I didnt pay. So I paid with a different card. So therefore got charged twice and my other card went through I lost all chance of getting goodyear rebates. This system doesnt work make sure to walk in the store pick the tires and pay in person. ALSO the tires are 2 years old. Accross from the DOT number.These are not new. Tires only good for 5 yrs. Better ask how old they are.
• JC

  Jawa Collects

  May 13, 2026
  5.0
  Called so many other places that were open before NTB. NTB opened, the answered immediately, had what I needed in stock at a fair price and got me done within 1.5 hours of showing up! Highly Recommend
• AD

  Aronna Dingess

  May 13, 2026
  5.0
  Nail in my tire way late in the afternoon. They got me in quick, all fixed and back out the door super fast! Great service and super reasonable price! Otis was very helpful and kind. Thank you so much!!!
• SL

  shelly Lovell

  May 12, 2026
  1.0
  To BOB GROVE- district manager . This is not the first incident (I’ve had three) with this Ntb, including broken tire sensor, completely forgot to do an alignment and had to bring it back. This was the first two incidents. The third was by far the worse when I went in for a routine oil change, after leaving Ntb and making it seven minutes down 256 when I pulled into my driveway I smelt a terrible burning smell then I realized there was oil dumping all over the place on my newly built homes concrete driveway. It was towed back to Ntb and the next day A technician called me as if it was no big deal that somehow an oil cooler broke in my car, but it’s very common and and they said they will take care of the $1400 job for me. Personally, knowing a former Ntb manager, I contacted him and he said that they would never offer to do that type of work for free unless it was neglect on their end, but Ntb made me feel as though they were doing me a ““ favor when there was nothing wrong with my oil cooler or any signs that there was prior to especially bringing it to this Ntb a couple of times before and nothing was ever noted that there was any oil leaking. I reached out to the district manager he said he would fix our driveways and compensate us, but as soon as I mentioned, wanting to take it to Jeep because at this point, I did not trust this establishment to service my vehicle after three bad experiences, the district manager got very angry, as if we did something wrong, and said that he would no longer fix the vehicle. He would not compensate me for it. He would not compensate us for ruining our driveway. I was shocked at this level of Customer Service especially when there was no issue pulling my car in until there was an issue when I pulled it out immediately just driving it down the road for a routine oil change. I had to then pay for a tow to Jeep. I was without a car for eight days and it cost me $1550 out-of-pocket and there was no resolution from this company to make it right. Jeep stated that what happened was when the oil change was done inaccurately it put too much pressure through the motor (The drain plug was either not appropriately plugged or the oil filter was not put on correctly) which is what caused the oil cooler to crack. This was complete neglect on their end and I will NEVER BE BACK. I’ve told many friends and families in the Pickerington community and I would like everyone to beware of how they handle such a matter. It was a huge inconvenience to our family with small children without a vehicle and money that we did not have to spend. Terrible experience & I will continue to press the issue.

Frequently Asked Questions About NTB-National Tire & Battery